TIFFANY LEE
Keystone Chiropractic
Orange City,USA
26
years of professional experience
Experienced medical receptionist and administrative professional with a strong background in patient scheduling, front-desk operations, electronic health records, customer service, and office administration. Skilled at coordinating appointments, managing patient information, processing payments, and maintaining confidentiality. Known for excellent communication, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.
Work History
Receptionist
2 Years- Managed front-desk operations, coordinated patient scheduling and appointment confirmations to ensure smooth daily office workflow.
- Greeted patients professionally and coordinated check-in/check-out procedures to enhance patient experience.
- Respond to patient questions and concerns with professionalism and compassion.
- Process patient payments accurately and assist with routine administrative transactions.
- Assist patients with forms and verify documentation for accurate recordkeeping.
- Maintain electronic health records while protecting patient confidentiality and following HIPAA requirements.
- Utilize ChiroWrite and computer-based systems to support scheduling, records, and daily office operations.
- Coordinated schedules and minimized patient wait times, contributing to improved office efficiency.
Personal Shopper
2 Years 2 Months- Maintained a consistent 5-star customer satisfaction rating and 100% on-time delivery record.
- Managed multiple customer orders, ensuring accuracy and efficiency in service delivery.
- Communicated proactively with customers about product availability, substitutions, and special requests to enhance satisfaction.
- Achieved performance standards for accuracy, timeliness, and customer service, contributing to overall customer satisfaction.
Secretary / Helper
4 Years 7 Months- Created and managed correspondence, estimates, invoices, and other business documents to ensure timely communication and financial accuracy.
- Developed and maintained organized filing systems for business and client records, enhancing retrieval efficiency and compliance.
- Facilitated customer communication and scheduling, improving client interaction and service response times.
Appointment Setter
2 Years 9 Months- Coordinated in-home consultations for sales representatives through targeted outbound calls.
- Cultivated professional relationships with prospective customers to enhance engagement.
- Organized appointment data and identified qualified leads for sales follow-up.
Receptionist / Customer Service Representative
6 Years 5 Months- Managed multi-line phone system and greeted customers to ensure positive first impressions.
- Scheduled appointments and coordinated calendars for sales and service staff to optimize daily operations.
- Provided exceptional customer service and responded to customer inquiries.
- Collaborated with office staff to streamline day-to-day operations and enhance overall office efficiency.
Education
- Medical Billing & Coding
Skills
Medical Reception & Front Desk Operations
Appointment Scheduling & Confirmation
Insurance/Documentation Verification
Multi-Line Phone Systems
Electronic Health Records (EHR)
HIPAA Compliance & Patient Confidentiality
Payment Processing
Data Entry & Records Management
Professional Communication
ChiroWrite
Microsoft Office
Professional and polished presentation
Meticulous and organized
Timeline
Receptionist
Keystone Chiropractic
08.2024 - CurrentRead More
Personal Shopper
Shipt
01.2021 - 03.2023Read More
Secretary / Helper
Jamin Lee Handyman Service
09.2013 - 04.2018Read More
Appointment Setter
State Energy Conservation
04.2007 - 01.2010Read More
Receptionist / Customer Service Representative
Florida Solar Solutions
08.2000 - 01.2007Read More
Seminole State College of Florida
from Medical Billing & Coding
Read More