Dannazy Rosa
Tampa
Summary
Recent University of South Florida graduate with a Bachelor of Science in Biomedical Sciences and a Minor in Spanish. Experienced in patient-facing healthcare, medical office administration, insurance verification, electronic medical records, and customer service within a busy interventional pain management practice. Strong communication, organizational, and multitasking abilities with over 200 hours of physician shadowing and a solid laboratory science background. Preparing for a career in medicine.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
New Tampa Interventional Pain & Sports Medicine
Wesley Chapel, FL
01.2026 - Current
- Greet patients and manage high-volume front desk operations in a fast-paced interventional pain management practice.
- Complete patient check-in and check-out while ensuring accurate demographic, insurance, and medical information.
- Verify insurance eligibility, obtain prior authorizations and referrals, and resolve insurance-related issues.
- Schedule appointments for new and established patients while coordinating physician schedules.
- Answer multi-line phone system, assist patients with questions, and direct calls appropriately.
- Process and maintain confidential medical records in accordance with HIPAA regulations.
- Utilize electronic medical record systems, including Elation Health EMR, to document patient information and manage clinical workflows.
- Coordinate medical-legal documentation requests and communicate with referring providers.
- Collect patient payments and maintain efficient daily office operations through effective communication and organization.
Part-time Store Supervisor
Nautica Retail USA
Lutz, FL
06.2023 - 05.2024
- Supervised and coached sales associates to enhance performance and deliver exceptional customer service.
- Resolved customer concerns efficiently, ensuring a positive shopping experience and high satisfaction.
- Coordinated inventory management, merchandising, and visual presentation to maintain store standards.
- Oversaw opening and closing operations, including cash reconciliation and inventory audits.
- Evaluated sales performance and identified opportunities to improve store operations and profitability.
Seasonal Sales Associate
Victoria's Secret PINK
Brandon, FL
11.2022 - 01.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays, ensuring visual merchandising standards were met consistently.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Educated customers on brand promotions, driving engagement and sales interest.
Team Member
Blenz Bowls
Tampa, FL
08.2022 - 11.2022
- Prepared and served high-quality blended bowls, ensuring consistency in presentation and taste.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in inventory management by monitoring stock levels and restocking supplies as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Volunteer
Dr. Carter G. Woodson K-8
Tampa, FL
09.2019 - 08.2022
- Responded to phone inquiries regarding scheduling, enrollment, and school programs.
- Maintained accurate student records, spreadsheets, and databases.
- Provided one-on-one and small-group tutoring in reading, mathematics, and science.
- Supported coaching efforts for both girls' and boys' volleyball teams.
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL05-2026
Associate of Arts - Liberal Arts
Hillsborough Community College
Tampa, FL05-2022
High School Diploma -
Brooks DeBartolo Collegiate High School
Tampa, FL05-2022
Skills
- Medical Reception & Front Desk Operations
- Elation Health Electronic Medical Records (EMR)
- Insurance Verification & Eligibility
- Patient Scheduling & Coordination
- Medical Records & Documentation
- HIPAA Compliance
- Microsoft Office Suite (Excel, Word)
- Data Entry & Database Management
- Customer Service & Patient Relations
- Research & Information Gathering
- Team Collaboration
- Critical Thinking & Problem Solving
- Organization & Attention to Detail
- Time Management & Multitasking
- Bilingual: English & Spanish
Timeline
Medical Receptionist
New Tampa Interventional Pain & Sports Medicine
01.2026 - Current
Part-time Store Supervisor
Nautica Retail USA
06.2023 - 05.2024
Seasonal Sales Associate
Victoria's Secret PINK
11.2022 - 01.2023
Team Member
Blenz Bowls
08.2022 - 11.2022
Volunteer
Dr. Carter G. Woodson K-8
09.2019 - 08.2022
Bachelor of Science - Biomedical Sciences
University of South Florida
Associate of Arts - Liberal Arts
Hillsborough Community College
High School Diploma -
Brooks DeBartolo Collegiate High School
Clinical Experience
Physician Shadowing & Clinical Observation (200+ Hours)
- Child Health
- Family Medicine
- Maternal Health
- Interventional Pain Management
- Integrative Wellness
- Observed patient evaluations, treatment planning, and clinical procedures across multiple specialties.
- Gained exposure to physician-patient communication, diagnostic reasoning, and interdisciplinary healthcare teams.
- Utilized Spanish language skills to assist with patient communication when appropriate.