Tiffany Libersat

Maurice Community Care Clinic - Patient Access Clerk

2014-2015

Women's Health of Vermilion - Front Office Supervisor/Patient Access Clerk

2015-2023

Erath/Delcambre Community Care Clinic- Front Office Supervisor/Patient Access Clerk

2023 - Present

• Greet patients in a courteous and professional manner
• Register new and returning patients, ensuring all demographic and insurance information is complete and accurate
• Schedule appointments and coordinate follow-ups as needed
• Answer multi-line phones, route calls, and provide information to patients and staff
• Verify insurance eligibility and obtain prior authorizations when required
• Collect co-pays, deductibles, and outstanding balances; issue receipts
• Maintain accurate and up-to-date patient records in the Electronic Health Record (EHR) system
• Assist with daily billing and reconciliation tasks
• Follow clinic protocols for patient confidentiality and infection control
• Perform general clerical duties such as filing, scanning, and data entry
• Provide translation/interpretation services (if bilingual)

• Greeted and assisted patients, ensuring a welcoming atmosphere at front desk.
• Managed incoming calls, directing inquiries to appropriate departments efficiently.
• Maintained accurate appointment schedules, coordinating with staff and clients effectively.
• Processed mail and packages, ensuring timely delivery to relevant personnel.
• Handled office supplies inventory, supporting operational efficiency through organization.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.