Tiffany L. Tomasino
Royal Oak
Summary
Dedicated Escrow and Title professional with over 27 years of experience in managing complex transactions and leading teams to success. Proven track record in optimizing workflows, enhancing client satisfaction, and driving process improvements. Exceptional communicator adept at building rapport with diverse stakeholders and a creative problem solver committed to delivering results efficiently.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
University Title Agency
04.2020 - 12.2024
- Led a team of escrow officers to streamline closing processes, resulting in a 20% reduction in processing time and improved client satisfaction scores
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained daily closings that I personally closed. Assisted in scheduling of closings as needed.
Senior Document Prep Specialist
eTitle Agency, Inc.
11.2019 - 01.2020
- Prepare and process Refinances, Purchases and Land Contracts
- Working completely paperless
- Coordinate closings with all parties including Lenders, Agents, Buyers, Sellers and split title companies
- Utilize SoftPro Select to generate documents and figures for closings and balance Closing Disclosures and ALTAs
Contract Closer/Notary Public
11.2018 - 11.2019
- Contracted by title companies to perform physical closings
- Returned closing packages in a timely manner, satisfying both the Client and the title company
- Certified with the National Notary Association (NNA)
- Held $100,000 E&O Insurance
Sr. Escrow Officer/Processor/Disburser/Team Lead
Leading Edge Title Agency
01.2018 - 11.2018
- Company Overview: Retail Business Division
- Called on Payoffs and HOA's, worked up Buyer's and Seller's Closing Disclosures, cleared title and utilized the Internet for taxes and water
- Performed Cash, Mortgage, Land Contract and Construction-related Closings
- Cut checks, sent out closing packages and received incoming wires
- Retail Business Division
Sr. Escrow Officer/Department Head
Parks Title Agency
03.2016 - 12.2017
- Company Overview: Local Business Division
- Performed Cash, Mortgage, Land Contract and Construction-related Closings
- Processed and Doc Prepped over 100 files a month
- Cut checks, sent out closing packages and received incoming wires
- Closing file completely in all internal and external systems
- Local Business Division
Sr. Escrow Officer
Transnation Title Agency
08.2015 - 03.2016
- Company Overview: Retail Business Division
- Called on Payoffs and HOA's, worked up Buyer's and Seller's Closing Disclosures, cleared title and utilized the Internet for taxes and water
- Performed Cash, Mortgage, Land Contract and Construction-related Closings on an as-needed basis
- Sent out and received incoming wires and closing file completely in all internal and external systems
- Retail Business Division
Sr Escrow Officer/Team Lead
Randall S. Miller and Associates
02.2007 - 08.2015
- Company Overview: REO Division
- Prepared and processed HUD1, inputting Cash sales and working up Mortgage HUDs
- Prepared closing documents of Refinances
- Coordinated and performed closings with Banks, Buyers, Lenders and all Agents involved
- Cut checks, sent out closing packages and received incoming wires
- Closing file completely in all internal and external systems
- REO Division
Education
Associate of Arts - General Studies, Business-related courses
Henry Ford Community College
Dearborn, MI01.1993
High School -
Plymouth-Canton High School
Plymouth, MI06.1990
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff management
- Conflict resolution
- Performance reviewing
License
Producer, #0443703, Michigan
Certification
Notary Public since 1998
Certified RON Notary
Licensed Insurance Agent 2018 (Title Producer #9486500)
Timeline
Assistant Manager
University Title Agency
04.2020 - 12.2024
Senior Document Prep Specialist
eTitle Agency, Inc.
11.2019 - 01.2020
Contract Closer/Notary Public
11.2018 - 11.2019
Sr. Escrow Officer/Processor/Disburser/Team Lead
Leading Edge Title Agency
01.2018 - 11.2018
Sr. Escrow Officer/Department Head
Parks Title Agency
03.2016 - 12.2017
Sr. Escrow Officer
Transnation Title Agency
08.2015 - 03.2016
Sr Escrow Officer/Team Lead
Randall S. Miller and Associates
02.2007 - 08.2015
High School -
Plymouth-Canton High School
Associate of Arts - General Studies, Business-related courses
Henry Ford Community College
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