Tiffany Lucas
Bradenton,FL
Summary
Dynamic bartender with a proven track record at Seasons 52, excelling in customer engagement and drink mixing expertise. Recognized for enhancing customer loyalty through exceptional service and effective teamwork. Skilled in managing multiple tasks under pressure, consistently delivering high-quality cocktails and maintaining impeccable hygiene standards. Strong focus on team collaboration, adaptability, and achieving high-quality results. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
17
17
years of professional experience
Work History
Bartender
Seasons 52
09.2014 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Bartender
Ruby Tuesday
02.2008 - 10.2014
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
BBA - Marketing
University of North Florida
Jacksonville, FLSkills
- Skilled in Managing Multiple Tasks
- Customer Engagement
- Consistently Dependable
- Effective Group Contributor
- Adaptability Under Pressure
- Approachable and Personable
- Compliance in Alcohol Distribution
- Menu Recall Expertise
- Drink preparation techniques
- Outstanding customer service
- Drink Mixing Expertise
- Beer and wine recommendations
- Anticipating guest needs
Timeline
Bartender
Seasons 52
09.2014 - 03.2025
Bartender
Ruby Tuesday
02.2008 - 10.2014
BBA - Marketing
University of North Florida
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