Tiffany Maciel
Gilbert,AZ
Summary
Proactive Assistant General Manager with history of success in managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Performance-oriented and hardworking to create approaches to boost long-term business success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Aimbridge/ Extended Stay of America Suites
01.2024 - Current
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Remained calm and poised in stressful situations, diffusing angry guests and mitigating issues.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Desk Agent
Aimbridge Hospitality
05.2023 - 01.2024
- Answered phone professionally and courteously and used proper phone greeting techniques
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere
- Utilized problem-solving skills to resolve customer complaints in an efficient manner
- Processed payments with accuracy using cash registers, credit card machines, and POS systems
- Greeted guests in a professional and friendly manner, ensuring their needs were met
- Handled customer feedback positively by addressing concerns in a timely manner
- Verified identification upon check-in for security purposes according to company policy
- Responded immediately to guest requests, inquiries and concerns
- Ensured all safety protocols were followed at all times according to company policies
- Demonstrated excellent organizational skills by accurately processing paperwork, filing documents, and updating records
- Managed reservations via online booking system or direct phone contact with customers
- Inspected rooms prior to guest arrival for cleanliness standards compliance
- Received mail, packages, and courier deliveries, distributing items to staff members and guests
- Assisted guests with check-ins and checkouts while providing courteous hospitality service
- Distributed keys, towels and other materials to guests
- Conducted shift change procedures including assigning tasks to colleagues
- Maintained knowledge of hotel amenities and services to provide accurate information to customers
Sales Associate
Carters
05.2022 - 05.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
High School Diploma -
Encore High School
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Scheduling
- Credit card handling
- File Management
- Office Administration
- Conflict Management
- Administrative Skills
- Multi-Line Phone Systems
- Housekeeping
- Staff Management
- Hospitality services
- Customer Service
Certification
Certified Hospitality Supervisor (CHS)
Timeline
Assistant General Manager
Aimbridge/ Extended Stay of America Suites
01.2024 - Current
Front Desk Agent
Aimbridge Hospitality
05.2023 - 01.2024
Sales Associate
Carters
05.2022 - 05.2023
Certified Hospitality Supervisor (CHS)
High School Diploma -
Encore High School
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