Tiffany Maddox
Detroit,MI
Summary
Compassionate caregiver and effective team leader known for enhancing resident care through personalized support plans. Skilled in customer service and compliance monitoring, ready to drive quality improvements and operational success.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Residential Alternatives
Waterford, MI
04.2024 - Current
- Assisted in developing individualized support plans for residents, ensuring tailored care and services.
- Coordinated daily operations, optimizing workflow and enhancing team collaboration across departments.
- Implemented training programs for new staff, fostering skill development and adherence to best practices.
- Monitored compliance with regulatory standards, maintaining high-quality service delivery within the organization.
Caregiver
Affinity Living Group
Commerce, MI
01.2024 - 06.2025
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted with medication management, monitoring resident compliance and health outcomes.
- Developed individualized care plans based on residents' needs and preferences.
- Trained new staff on best practices in caregiving and resident interaction techniques.
Assembly Line Worker
FCA Chrysler
Detroit, MI
08.2021 - 03.2024
- Operated assembly line machinery to ensure efficient production flow.
- Inspected components for quality assurance, maintaining high standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on safety protocols and assembly procedures.
Team Lead
Magna Lighting
Plymouth, MI
12.2020 - 12.2021
- Led team in achieving production targets while maintaining quality standards
- Streamlined workflow processes to enhance operational efficiency
- Mentored junior staff, fostering skill development and team cohesion
Warehouse Associate
Amazon
Romulus, MI
11.2018 - 06.2020
- Operated material handling equipment to ensure efficient movement of goods within warehouse.
- Managed inventory control processes to maintain accurate stock levels and reduce discrepancies.
- Trained new associates on safety protocols, operational procedures, and equipment usage.
- Collaborated with team members to optimize workflow and improve productivity in order fulfillment.
Hospital Operator
Beaumont Hospital
Royal Oak, MI
08.2015 - 01.2018
- Operated multi-line phone system to efficiently manage incoming calls and patient inquiries.
- Coordinated communication between departments to ensure timely responses and service delivery.
- Scheduled patient appointments using electronic health record systems to optimize clinic workflows.
- Provided accurate information regarding hospital services, policies, and procedures to patients and visitors.
Education
Nursing
Kaplan Career Institute
Detroit, MI06.2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Residential Alternatives
04.2024 - Current
Caregiver
Affinity Living Group
01.2024 - 06.2025
Assembly Line Worker
FCA Chrysler
08.2021 - 03.2024
Team Lead
Magna Lighting
12.2020 - 12.2021
Warehouse Associate
Amazon
11.2018 - 06.2020
Hospital Operator
Beaumont Hospital
08.2015 - 01.2018
Nursing
Kaplan Career Institute