Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tiffany Mann

Tiffany Mann

Newport News,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Articulate enthusiastic and results oriented .

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Express Check Advance
Hampton, Virginia
02.2017 - 05.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Assistant Manager

Virginia Cash Advance
Hampton, VA
01.2008 - 02.2017
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Diploma - General

Hampton High School
Hampton, VA
06.1996

Medical Assisting

Tidewater Tech
Norfolk, VA

Skills

  • Inbound and Outbound Calling
  • Complaint resolution
  • Good listening skills
  • Money handling abilities
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Training development aptitude
  • Report preparation

Timeline

Customer Service Representative

Express Check Advance
02.2017 - 05.2020

Assistant Manager

Virginia Cash Advance
01.2008 - 02.2017

Diploma - General

Hampton High School

Medical Assisting

Tidewater Tech

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Tiffany Mann