Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Tiffany Marroquin

Upland,CA

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Rod Fraser Enterprises. Proven ability to engage guests and resolve concerns, ensuring repeat business. Expertise in cash handling and food safety practices, thriving in high-pressure environments while maintaining a welcoming atmosphere. Bilingual fluent in both Spanish and English.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Rod Fraser Enterprises
08.2015 - Current

• Delivered exceptional customer service in fast-paced dining environments

• Resolved guest concerns professionally and efficiently

• Maintained a warm, welcoming atmosphere for all guests

• Managed reservations, waitlists, and seating flow during high-volume shifts

• Coordinated with servers, kitchen staff, and management to ensure smooth service

• Balanced multiple tables while maintaining accuracy and speed

• Assisted with opening and closing duties

• Communicated clearly with kitchen and bar staff to ensure order accuracy

• Worked collaboratively in team-oriented environments

• Thrived in high-pressure, fast-paced settings

• Adapted quickly to changing guest needs and floor demands.

Receptionist

It’s a Gas Inc.
04.2022 - 08.2024
  • Greeted and directed visitors, ensuring a welcoming environment.
  • Maintained accurate appointment schedules, optimizing office environment.
  • Coordinated office supplies inventory, ensuring availability for daily operations.
  • Developed positive relationships with clients through effective communication.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Nursery Volunteer

Calvary Chapel Pomona Valley
11.2025 - Current
  • Supervised children's activities to ensure safety and engagement during nursery sessions.
  • Developed and maintained positive relationships with parents through regular communication.
  • Enhanced classroom environment by implementing creative play and learning strategies.
  • Aided in creating an inclusive environment for all children regardless of ability or background, celebrating diversity throughout the nursery program.
  • Supported each child''s emotional well-being by providing nurturing care and attentively listening to their concerns.
  • Enhanced children''s social skills through group activities designed to encourage teamwork and cooperation.

Education

High School Diploma -

Upland High School
Upland, CA
08.2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Service prioritization
  • High volume dining
  • Team collaboration
  • Food safety practices
  • Table bussing

References

Matt Hall

Business owner

It’s a Gas Inc.

(909) 844-5281

Its_a_gas@yahoo.com


Randi Mier

Colleague

(909) 244-4325

rmier@gmail.com


Francisco Paredes

Manager

Rod Fraser’s Ent.

(909) 624-0031


Roxanne Maesa

Church coordinator

(909) 576-1545

roxannemaese@ccpomonavalley.com

Certification

Food Handlers Certification

  • San Bernardino County
  • December 2024-2027

Timeline

Nursery Volunteer

Calvary Chapel Pomona Valley
11.2025 - Current

Receptionist

It’s a Gas Inc.
04.2022 - 08.2024

Server

Rod Fraser Enterprises
08.2015 - Current

High School Diploma -

Upland High School