Tiffany Marrufo
McKinney,Texas
Summary
Dedicated professional with strong customer service and compliance skills. Proven ability to streamline loan processing and resolve inquiries effectively, ensuring accuracy in money handling and enhancing operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Capitol Finance (Service Loans)
McKinney, TX
12.2015 - 05.2017
- Assisted in managing loan applications, ensuring adherence to compliance standards.
- Collaborated with team members to streamline loan processing workflows, enhancing efficiency.
- Conducted regular audits of loan documentation for accuracy and completeness.
- Resolved customer inquiries related to loan terms and repayment options effectively.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff on compliance standards and best practices in loan management.
Bail Bond Agent
Doc's Bail Bonds
McKinney, TX
01.2008 - 08.2010
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
- Processed payments from defendants to secure bonds.
- Assisted clients in navigating the complex legal system during their time of need, offering guidance and support throughout the process.
- Utilized advanced skip tracing techniques to locate individuals who failed to meet their obligations under the terms of their bonds, minimizing losses incurred by our agency.
- Developed and implemented successful marketing strategies to attract new clients within the highly competitive bail bond industry.
- Provided exceptional customer service to both new and returning clients, fostering long-term relationships within the community.
- Reviewed 30+ accounts per day that were behind on payment to decide appropriate action.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Capitol Finance (Service Loans)
12.2015 - 05.2017
Bail Bond Agent
Doc's Bail Bonds
01.2008 - 08.2010