Tiffany Martin
Senoia,GA
Summary
Strategic, results driven professional with extensive experience and fast-paced multi-faceted settings. Demonstrated and Quantified success in implementing changes that resulted in significant improvement in productivity and customer satisfaction. Team player known for professional demeanor and diplomacy and an impeccable work ethic
Overview
8
8
years of professional experience
Work History
Palletizer Operator
Amazon Fulfillment Center HGA6
Atlanta, GA
12.2022 - 09.2023
- Assembled products according to changing daily work orders and specific customer needs.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Counted and recorded finished and rejected packaged items.
- Regulated machine flow, speed and temperature and stopped and reset machine to address malfunctions.
CLIENT COMMUNICATIONS SPECIALIST
Rocket Mortgage
Southfield, MI
11.2020 - 05.2022
- Assisting clients who are at various steps in the mortgage process
- Improve pipeline efficiency by reviewing loan conditions that require client communication
- Supported client communication through mailing documents, emailing, outbound calls and reviewing lead management skills of our mortgage bankers, and providing feedback
- Responded quickly to meet customer needs and resolve problems
- Participated in ongoing training to enhance own job skills and knowledge
- Provided product information and resolved concerns to assist customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
EXECUTIVE ACCOUNT SPECIALIST
Rock Connections
Detroit, MI
11.2019 - 04.2020
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
ADWORDS SPECIALIST
Infinity Contact
Farmington Hills, MI
01.2016 - 11.2019
- Created effective campaigns in Google
- Analyzed traffic quality of carried out campaigns
- Set up pay per click advertising campaigns on Google search, Google display patterns, and Google mobile ads
- Analyzed and optimized activities, measuring effectiveness
- Created targeting landing pages based on searches
- Assisted clients with orientation and training into AdWords
Skills
- Highly organized and efficient in fast- paced multitasking environments
- Keen understanding of diversity and its implications for workforce development
- Customer service experience with a wide variety of positions
- Proficient in MS Office Applications with the ability to learn new software platforms
- Prioritize work in compliance with quality standards and deadlines
- Building Customer Trust and Loyalty
Timeline
Palletizer Operator
Amazon Fulfillment Center HGA6
12.2022 - 09.2023
CLIENT COMMUNICATIONS SPECIALIST
Rocket Mortgage
11.2020 - 05.2022
EXECUTIVE ACCOUNT SPECIALIST
Rock Connections
11.2019 - 04.2020
ADWORDS SPECIALIST
Infinity Contact
01.2016 - 11.2019
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