Tiffany Martin
Twinsburg
Summary
Dynamic Senior Representative at CVS/caremark with proven problem-solving abilities and a commitment to exceptional customer service. Enhanced member satisfaction through effective communication and conflict resolution. Trained new employees while ensuring HIPAA compliance, achieving successful resolutions during high call volumes. Dedicated to continuous improvement and relationship building in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Senior Representative
CVS/caremark
11.2019 - Current
- Increased members satisfaction by promptly addressing concerns and providing effective solutions.
- Trained newly hired employees on company policies and procedures all while protecting HIPAA
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Enhanced company reputation by delivering exceptional customer service at all times.
- Achieved successful resolution of escalated issues during periods of high call volume.
Medical Records Clerk
Indian Hills Senior Community
10.2017 - 11.2019
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Organized storage of physical records, optimizing space utilization and accessibility.
- Sorted and distributed incoming and outgoing medical records.
- Followed up with medical staff regarding missing information in patient records.
STNA
The Weils
12.2009 - 10.2017
- Assisted patients in daily activities, promoting their independence and dignity.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
Diploma - Medical Billing And Coding
Sanford–Brown
Middleburg, OH04-2007
Skills
- Problem-solving abilities
- Active listening
- Effective communication
- Professionalism
- Continuous improvement
- Conflict resolution
- Relationship building
- Telephone etiquette
Timeline
Senior Representative
CVS/caremark
11.2019 - Current
Medical Records Clerk
Indian Hills Senior Community
10.2017 - 11.2019
STNA
The Weils
12.2009 - 10.2017
Diploma - Medical Billing And Coding
Sanford–Brown
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