Tiffany Martin
Simpsonville,SC
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Top tier communication and maintaining positive customer relationships. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Verizon
07.2017 - 07.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer questions and what concerns they may have
- Managed a high volume of inbound calls when assisting customers from beginning and the setting up; of their contracted services
- Providing excellent customer satisfaction by addressing and resolving all needed inquiries and concerns in an respectable manner
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Pharmaceutical Technician
Cardinal Health
03.2013 - 02.2017
- Streamlined pharmacy operations, implementing effective inventory management systems for medication stock levels.
- Assisted in training new hires by sharing best practices and insights gained from personal experience as a pharmaceutical technician.
- Actively participated in team meetings, contributing ideas on how to enhance workflow processes for better productivity within the pharmacy department.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean and organized work environment, adhering to strict industry regulations and guidelines.
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Some College (No Degree) - Medical Coding
Saint Louis Community College
St. Louis, MOHigh School Diploma -
Normandy Tech High
St Louis, MO05-2007
Skills
- CRM software
- Active listening
- Product knowledge
- Customer response
- Appointment scheduling
- Payment processing
- Analytical thinking
- Issue follow up
- Attention to detail
Timeline
Customer Support Specialist
Verizon
07.2017 - 07.2024
Pharmaceutical Technician
Cardinal Health
03.2013 - 02.2017
Some College (No Degree) - Medical Coding
Saint Louis Community College
High School Diploma -
Normandy Tech High
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