Tiffany Martinez

• Lead daily operations of a multi-provider primary care clinic, overseeing staff, providers, patient flow, and operational performance.
• Manage staffing schedules and provider coverage to ensure efficient clinic workflow and optimal patient access.
• Conduct monthly staff meetings and quarterly physician/staff meetings to support communication and operational alignment.
• Monitor employee performance and apply HR progressive discipline processes.
• Manage employee timekeeping, attendance, and overtime through LaborWorkx while ensuring HR policy compliance.
• Lead recruitment efforts including interviewing and selecting candidates aligned with department culture and operational needs.
• Utilize staffing calculators and operational benchmarks to evaluate staffing levels and forecast workforce needs.
• Oversee provider onboarding and offboarding processes.
• Review departmental dashboards and operational metrics to identify improvement opportunities.
• Collaborate with referral management teams and monitor work queues to ensure timely referral processing.
• Coordinate clinic flow, staffing coverage, and operational processes to optimize patient satisfaction.
• Maintain provider Kyruus profiles and scheduling accuracy.
• Quality & Safety Oversight
• Monitor staff and provider licensure and certification compliance.
• Track patient satisfaction metrics and implement action plans to improve performance.
• Ensure compliance with infection control, sterilization, and medication inventory policies.
• Maintain readiness for regulatory surveys and clinic audits.
• Report and document safety events through patient safety reporting systems.
• Financial & Operational Oversight
• Monitor copay collections and ensure daily cash drawer reconciliation compliance.
• Ensure timely insurance verification and referral authorization processes.
• Provide open encounter reporting to providers to support accurate charge capture.
• Monitor EPIC work queues including charge review, referrals, and scheduling tasks.
• Support operational budgeting and expense monitoring in collaboration with leadership.

• Coordinated daily clinical and operational workflows while providing leadership to support staff and assisting practice management.
• Monitored staff schedules and timekeeping to minimize overtime and maintain staffing efficiency.
• Led daily team huddles and coordinated workflow processes to support clinic productivity.
• Monitored EPIC work queues and collaborated with staff to ensure timely completion of clinical tasks.
• Managed clinic supply inventory including pharmaceuticals and medical supplies.
• Ensured adherence to sterilization and infection prevention protocols.
• Developed action plans to resolve clinic quality audit findings and reported progress to leadership.
• Served as lead trainer for the Southwest Region Health Catalyst refill program.
• Participated in Care Redesign Committee initiatives focused on workflow optimization.

• Provided advanced clinical support including pediatric rooming, injections, medication management, and provider assistance.
• Assisted clinic leadership with workflow development and supply inventory management.
• Conducted competency assessments and supported performance evaluations.
• Maintained equipment quality control logs.

• Delivered clinical support including patient rooming, injections, and diagnostic preparation.
• Managed clinic supply inventory and assisted leadership with vaccine inventory management.
• Supported staff training and operational coordination.

● EMR Athena ● Injections ● Patient scheduling ● Prepare patients for examinations and treatments ● Provided follow up contact with patients as appropriate to ensure compliance with recommendations medications, lab/x ray, specialist visits. ● Prepare specimens for laboratory analysis ● Maintained equipment’s and supplies ● Record care administered according to established procedures. ● Phlebotomist in office

• Roomed patients, recorded vitals, performed EKGs, and assisted providers with procedures.
• Managed prescription refill coordination and EMR documentation.
• Supported front desk operations including scheduling, billing support, and insurance coordination.