Tiffany Mason
Bloomington,IN
Summary
Experienced healthcare professional with a proven track record in effectively utilizing extensive written and verbal communication skills, deep organizational knowledge, and the ability to thrive in fast-paced medical environments. Passionate about delivering high-quality patient care and collaborating with interdisciplinary teams to ensure optimal outcomes. Seeking a challenging position to leverage expertise and make a meaningful impact in the healthcare industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Bloomington, IN
04.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Dialysis Technician
DaVita
Bloomington, IN
08.2023 - 03.2024
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Performed routine quality control and safety checks on all equipment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
- Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
- Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
Certified Clinical Hemodialysis Technician
Fresenius Dialysis Clinic
Bloomington, IN
01.2018 - 08.2023
- Monitor patients undergoing dialysis treatment
- Perform vascular access evaluation pre-treatment
- Administer medications as delegated
- Obtain vital signs at necessary intervals
- Perform patient evaluations prior to and after hemodialysis
Health Office Substitute
Monroe County Community School Corporation
01.2016 - 01.2017
- Pass medication to students
- Document visit information for each student
- Provide basic first aid for students
- Communicate with students, parents, teachers, and administrators regarding student illness
- Took student vitals
Receptionist/Unit Coordinator
Premier Healthcare
01.2014 - 01.2016
- Answer phone calls
- Provide lab results to patients
- Provide X-Rays results to patients
- Manage patient scheduling
- Faxed requests for appointments to specialists as per physician's request
- Scheduled procedures
- Managed calls for procedures
- One on one communication with patients
Lead Daycare Teacher
Penny Lane Daycare
01.2008 - 01.2011
- Provided care for infants and toddlers
- Communicated with parents regarding child(ren)
- Made daily schedules
- Provided basic first aid
- CPR certified
Education
A.S. - Health Science
Harrison College
Indianapolis01.2014
Bloomington High School North
Bloomington, IN06.2004
Skills
- Patient Care
- Surgical Experience
- EKG Experience
- CPR Certified
- Detail Oriented
- Written Communication
- Verbal Communication
- Patient Portals
- Microsoft Office Suite
- Patient Scheduling
- Multi-Line Telephone
- Medical Terminology
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Patient confidentiality
- Pharmacy ethics
- HIPAA
- Processing payments
- Healthcare regulations
- Prescription interpretation
- Medicare and medicaid process
- Receiving incoming supplies
Certification
Certification Surgical Technologist Indiana Current
CUST
- Sutuu l z. X Th n
- 812.345-938 mason.tiffany120708@gmail 2655 N. Mount Gilead Rd. Bloomington, IN 47408
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Timeline
Pharmacy Technician
CVS Pharmacy
04.2025 - Current
Dialysis Technician
DaVita
08.2023 - 03.2024
Certified Clinical Hemodialysis Technician
Fresenius Dialysis Clinic
01.2018 - 08.2023
Health Office Substitute
Monroe County Community School Corporation
01.2016 - 01.2017
Receptionist/Unit Coordinator
Premier Healthcare
01.2014 - 01.2016
Lead Daycare Teacher
Penny Lane Daycare
01.2008 - 01.2011
A.S. - Health Science
Harrison College
Bloomington High School North