Tiffany Mendez
Early
Summary
Customer-focused professional with expertise in complaint resolution and order processing. Developed strong customer relationships while addressing complex issues, enhancing satisfaction and loyalty. Experienced in managing high call volumes and maintaining positive customer interactions. Proficient in CRM systems with strong active listening and multitasking skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Choice Medical Supply
Brownwood
04.2024 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints by identifying issues and implementing effective solutions to enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Handled returns and exchanges in compliance with company policies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong customer relationships to foster loyalty and encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Monitored and tracked orders from initiation to delivery, ensuring timely fulfillment and customer satisfaction.
Kitchen Staff Member
Texas 4H Conference Center
Brownwood
02.2016 - 04.2024
- Prepared meals in a fast-paced kitchen environment.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted in food preparation and measured ingredients to ensure recipe accuracy.
- Followed health and safety guidelines to ensure food safety standards.
- Managed inventory by receiving and storing supplies to maintain stock levels.
- Supported event catering services for large conferences and gatherings.
- Trained new staff on kitchen procedures and safety practices to promote efficient operations.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Housekeeper
Comfort Inn & Suites
Early
01.2008 - 02.2016
- Maintained cleanliness and orderliness in guest rooms and common areas.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Replaced bed linens and towels in guest rooms to ensure comfort and cleanliness.
- Managed laundry operations, ensuring efficient processing of linens and towels for guest satisfaction.
- Conducted regular inspections to maintain high cleanliness standards and enhance guest experiences.
- Collaborated with front desk staff to address guest requests promptly.
- Utilized cleaning equipment and supplies according to safety guidelines.
- Organized storage areas for efficient access to cleaning supplies and equipment.
- Trained new housekeeping staff on procedures and best practices to ensure consistent service quality.
Education
High School Diploma -
Brownwood High
Brownwood, TX05-2005
Skills
- Complaint resolution
- Customer relationship management
- Order processing
- Payment handling
- Credit card payment processing
- Order fulfillment
- Recordkeeping
- Account updating
- Inventory management
- Stock management
- Filing
- Computer proficiency
- Effective communication
- Professional telephone demeanor
- In-store support
- Delivery scheduling
- Empathy and patience
- Adaptability and flexibility
- Positive and professional
- Record keeping
- Delivery scheduling
Timeline
Customer Service Representative
Choice Medical Supply
04.2024 - Current
Kitchen Staff Member
Texas 4H Conference Center
02.2016 - 04.2024
Housekeeper
Comfort Inn & Suites
01.2008 - 02.2016
High School Diploma -
Brownwood High