Detail-oriented and customer-focused professional with 8 years of experience in financial services. Proven ability to handle cash transactions, open and maintain accounts, and build strong client relationships. Adept at identifying customer needs, resolving escalations, and ensuring compliance with banking regulations. Seeking a position with opportunities for growth and advancement.
Assisted customers with account openings, maintenance, and inquiries, ensuring a seamless banking experience.
Conducted high-volume money counts accurately using manual and machine-driven processes.
Adhered to strict security protocols and reported potential fraud to mitigate risks.
Evaluated client financial needs and recommended appropriate banking products.
Resolved customer escalations using conflict resolution skills and extensive knowledge of bank policies.
Educated customers on banking services, fostering strong client relationships.
Managed the full title process, including preparing, signing, and transmitting documents to customers, dealers, and DMV offices.
Processed and released over 100 electronic and paper titles daily.
Provided cross-functional support and backup to leadership.
state to state title transfers
Provided personalized skincare consultations and product recommendations.
Assisted customers with beauty product selection, increasing sales by 15% within six months.
Maintained a clean and organized beauty counter while ensuring proper sanitation.
Educated clients on skincare routines and best practices.
Handled high-value transactions while following fraud prevention and cash-handling protocols.
Identified fraudulent returns and implemented proper verification processes.
Maintained professionalism in high-stress environments while mitigating customer disputes.
Notary Public
Notary Public