Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Montgomery

Pembroke Pines,FL

Summary

Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Regional Manager

Crumbl Cookies
08.2022 - Current
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Established and exceeded operational standards for 8 locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Traveled to over 8 locations per week to manage each store and perform reviews of individual managers and employees.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.

General Manager

Crumbl Cookies
08.2021 - 08.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Supervisor

Pearson Education
05.2017 - 07.2021
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

Graduate Assistant Instructor

University Of Texas At Austin
11.2016 - 05.2017
  • Offered office hours and one-on-one meetings with students to provide additional support and guidance to students.
  • Developed and graded exams and assessments to evaluate student learning and provide feedback on performance.
  • Advised and mentored students on navigating academic and professional goals with support and guidance.
  • Planned and delivered lectures and course materials to communicate course content and provide students with subject matter knowledge.
  • Kept accurate records of student performance to track student progress and provide feedback on performance.
  • Collaborated with other faculty and staff to improve teaching and learning by sharing resources and best practices.
  • Created and maintained course websites and materials to provide students with easy access to course materials and resources.
  • Offered support for online and distance learning to provide instruction for students unable to attend classes in person.
  • Collaborated with staff in curriculum reviews to improve course and program offerings.
  • Built and maintained professional relationships with students and faculty members.
  • Checked assignments, proctored tests and provided grades according to university standards.
  • Monitored student progress to identify weaknesses and provide recommendations for improvement.
  • Helped students develop diligent study habits and strategies to achieve successful outcomes.
  • Taught small groups of students focused on specific parts of coursework.
  • Assisted with development and implementation of new course materials to enhance learning experience.
  • Prepared letters of recommendation for students looking to obtain internships and cooperative opportunities.

Graduate Teaching Assistant

University Of Texas At Austin
08.2014 - 05.2017
  • Checked assignments, proctored tests and provided grades according to university standards.
  • Mentored students through office hours and one-on-one communication.
  • Taught Introductory Roman and Greek archaeology college-level courses for over 100 students.
  • Coordinated homework and assignments for absent students.
  • Worked with teachers in evaluating student progress, needs and gains.
  • Offered office hours and one-on-one meetings with students to provide additional support and guidance to students.
  • Advised and mentored students on navigating academic and professional goals with support and guidance.
  • Planned and delivered lectures and course materials to communicate course content and provide students with subject matter knowledge.
  • Provided individual and group instruction to tailor teaching approaches to different student needs.
  • Participated in and contributed to departmental meetings to stay informed about university policies and initiatives.
  • Engaged in scholarship research to contribute to academic community and stay informed about financial aid for students.
  • Offered guidance to students on academic and career planning to support professional goal setting.
  • Documented attendance and completed assignments to maintain full class and student records.

Cafe Manager

Barnes & Noble, Inc. NYSE: BKS
09.2009 - 06.2014
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Created and implemented promotional campaigns to increase customer loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Developed unique events and special promotions to drive sales.

Education

Master of Arts - Classical Languages And Literatures

University of Texas At Austin
Austin, TX
05.2017

Bachelor of Arts - Classical Languages And Literatures

University of Arkansas, Fayetteville
Fayetteville, AR
05.2014

Skills

  • Sales Planning
  • Sales and Marketing Strategy
  • Performance Tracking and Evaluations
  • Control of Expenses
  • Brand Development
  • Financial Forecasting
  • Customer Service
  • Employment Law
  • Manage Profitability
  • New Business Development
  • Quality Standards
  • Profit and Loss

Timeline

Regional Manager

Crumbl Cookies
08.2022 - Current

General Manager

Crumbl Cookies
08.2021 - 08.2022

Supervisor

Pearson Education
05.2017 - 07.2021

Graduate Assistant Instructor

University Of Texas At Austin
11.2016 - 05.2017

Graduate Teaching Assistant

University Of Texas At Austin
08.2014 - 05.2017

Cafe Manager

Barnes & Noble, Inc. NYSE: BKS
09.2009 - 06.2014

Master of Arts - Classical Languages And Literatures

University of Texas At Austin

Bachelor of Arts - Classical Languages And Literatures

University of Arkansas, Fayetteville

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Tiffany Montgomery