TIFFANY MORETTI
South Jordan,UT
Summary
I take great pride in transitioning from an accomplished Sales Manager to being an integral part of a mortgage lending team. Displayed the ability to learn new software programs in a fast-paced environment utilizing my strong organizational skills. Adapted skills required to work effectively in a strictly hybrid situation, both with multiple teams & clients. Proven track record of meeting critical deadlines while cultivating strong partnerships.
Professional with experience in patient relations. Skilled in conflict resolution, communication, and patient advocacy. Strong focus on team collaboration and achieving results. Adaptable to changing needs and committed to providing exceptional patient care and support.
Overview
23
23
years of professional experience
Work History
Lead Patient Relations Specialist
University Of Utah Health
01.2023 - Current
- Facilitated patient inquiries, ensuring timely resolution of issues and enhancing overall satisfaction.
- Coordinated communication between patients and healthcare providers to streamline appointment scheduling and follow-ups.
- Implemented patient feedback mechanisms to identify areas for service improvement and operational efficiency.
- Developed training materials for new staff, enhancing understanding of patient relations protocols and best practices.
- Led initiatives to enhance the patient experience, fostering a culture of empathy and responsiveness within the team.
- Mentored junior staff members, promoting professional development in patient relations techniques and conflict resolution skills.
- Collaborated with multidisciplinary teams to ensure comprehensive care for patients, addressing diverse needs effectively.
- Streamlined patient registration process for increased efficiency and reduced wait times.
- Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
- Coordinated appointments, referrals, and insurance authorizations for seamless transitions between services.
LOAN COORDINATOR
TEAM LYSA
06.2021 - 08.2022
- Company Overview: -ORIGIN POINT -GUARANTEED RATE, INC -SUMMIT FUNDING
- Assist Loan Officer with requests and tasks needed to complete and process applications.
- Gather information from clients for loan applications.
- Evaluate borrower data - assets, salaries, debts, employment status & credit histories for loan applications. Verifying there is no missing or erroneous information.
- Communicating effectively with clients verifying all documentation is valid for proceeding to loan approval.
- Collaborate with Escrow Companies to ensure smooth & successful loan closures.
STORE SALES MANAGER
CALERES
09.2002 - 06.2021
- Engaged and motivated team of 10+ sales representatives to achieve individual and store goals.
- Developed and implemented strategic merchandising plans to boost revenues and reduce expenditures while maintaining payroll within budget.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top quality personnel.
- Organized and updated schedules to optimize coverage for expected customer demands.
Education
Associate of Arts -
Weber State University
Ogden, UTSkills
- Patient confidentiality
- Professionalism and ethics
- Customer service
- Appointment scheduling
- Problem-solving
- Team leadership
- Team collaboration
Accomplishments
- Circle of Distinction Award, 2023 – University of Utah
Recognized for exceptional performance and leadership by fostering a culture of success and outstanding relationships with peers and patients.
Timeline
Lead Patient Relations Specialist
University Of Utah Health
01.2023 - Current
LOAN COORDINATOR
TEAM LYSA
06.2021 - 08.2022
STORE SALES MANAGER
CALERES
09.2002 - 06.2021
Associate of Arts -
Weber State University
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