Tiffany Morrison-McPherson
Schenectady
Summary
Dynamic professional with extensive experience in customer service and cash handling at Stewart's Shops. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication. Skilled in inventory control and patient care, consistently ensuring accuracy and adherence to protocols. Committed to fostering a positive environment and delivering exceptional service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Stewart's Shops
03.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns in a timely and effect manner.
Cashier Manager
Supadoops Wholesale & Retail
09.2012 - 05.2019
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Schedule and oversee weekly staff meetings
Health Care Assistant
Johnson's Assistant Living Facility
08.2010 - 05.2012
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Education
Nursing
Peart Nursing Academy
ST Catherine Jamaica 09-2012
Nursing Education
Hutton Education Unit
Spanish Town ST Catherine Jamaica 07-2008
Home Economics
ST Thomas Technical High School
ST Thomas Jamaica 07-2007
Skills
- Customer Service
- Conflict Resolution
- Critical Thinking
- Multi Tasking
- Inventory control and record keeping
- Cash handling expertise
- Patient Care
- Companioate
Certification
City & Guilds Accredited
English Language
Mathematics
Food & Nutrition
Home Economics Management
Health Care Assistant
Health Care Assistant
Take care of patients by giving bath, feeding, and medical needs.
Timeline
Shift Supervisor
Stewart's Shops
03.2020 - Current
Cashier Manager
Supadoops Wholesale & Retail
09.2012 - 05.2019
Health Care Assistant
Johnson's Assistant Living Facility
08.2010 - 05.2012
Nursing
Peart Nursing Academy
Nursing Education
Hutton Education Unit
Home Economics
ST Thomas Technical High School
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