Tiffany Motter
Guilford,NY
Summary
Self-motivated, dependable Residential Advisor committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission our organization. Excellent communication and relationship building skills.
.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Springbrook
09.2022 - Current
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Maintained communication with residents, counselors, instructors, and staff members to promote supportive environment.
- Established consistent relationships with residents to maintain professional boundaries.
- Facilitated care needs of facility by reporting issues to maintenance department for quick resolution.
- Assisted residents in handling tough situations to resolve problems.
- Maintained individual records of emergency contacts and administrative support documentation for student residents..
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with tough situations.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Assistance with money management .
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Participated in community events and met with local leaders to develop recreational activities for residents
- Communicated regularly with guardians of residents, answering questions and addressing concerns
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement
- Coordinated services and therapy for residents and managed attendance for scheduled appointments
Direct Care Professional
Arc Otsego
05.2006 - 11.2013
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medication as directed by physician.
- Maintained clean, safe and well-organized patient environment.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Followed nutritional plans to prepare optimal meals.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Scheduled and accompanied clients to medical appointments.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
Education
High School Diploma -
Laurens Central School
New York, NY06.2004
Skills
- Administrative Duties
- Personalized Support
- Developing Community Relationships
- Recreational Activities
- Resident Relations
- Resident Care Standards
- Scheduling Medical Appointments
- Staff Communication
- Mediation Techniques
- Housekeeping Duties
- Nursing Assistance
- Unusual Behavior Reporting
- Status Updates
Certification
- SCIP-R
-First Aid - CPR
-Medication Administration
Timeline
Assistant Manager
Springbrook
09.2022 - Current
Direct Care Professional
Arc Otsego
05.2006 - 11.2013
High School Diploma -
Laurens Central School
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