TIFFANY NGUYEN
Tyler,TX
Summary
Forward-thinking professional experienced working in educational settings. Focused on building connections with students to strengthen engagement and help students reach their full potential. Knowledgeable about planning projects to diversify instruction, immerse students in subject material, and promote continuous skill-building. Dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Substitute Teacher
Whitehouse ISD
Whitehouse, TX
03.2024 - Current
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Provided classroom instruction following regular teacher's lesson plans.
- Implemented differentiated instruction strategies based on individual student needs.
- Collaborated with other teachers to ensure student success.
Customer Service Representative
SPRINT CALL CENTER
Rio Rancho, NM
11.2005 - 04.2012
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Bachelor of Science - APPLIED ARTS AND SCIENCE
University of Texas At Tyler
Tyler, TX12-2020
Skills
- Activity management
- Group and individual instruction
- Organizational growth
- Physical education instruction
- Lesson implementation
- Science instruction
- Verbal and written communication
- Reporting and documenting
- Lecturing and teaching
- Behavior management
- Health and safety
- Results-focused
- Discussion facilitation
- Test proctoring
- Discipline
Languages
Vietnamese
Native/ Bilingual
Timeline
Substitute Teacher
Whitehouse ISD
03.2024 - Current
Customer Service Representative
SPRINT CALL CENTER
11.2005 - 04.2012
Bachelor of Science - APPLIED ARTS AND SCIENCE
University of Texas At Tyler
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