Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Languages
Affiliations
Timeline
Generic

Tiffany Olivas

El Paso

Summary

Dedicated customer service representative with extensive industry experience and a proven track record of enhancing customer satisfaction. Strong team player with a positive attitude and exceptional rapport-building skills. Committed to contributing to organizational success through effective relationship management and partnership cultivation. Results-driven professional focused on driving business growth and maintaining high service standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Home Health Care Provider

Abundant Living Health And Wellness
El Paso
01.2024 - 03.2025
  • Provided personal care services to clients in home settings.
  • Assisted clients with daily living activities and mobility support.
  • Maintained accurate records of client health and medication needs.
  • Monitored and reported changes in client health to appropriate personnel.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
  • Performed light housekeeping tasks related to the safety of the patient's environment.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Call Center Representative

Aston Carter
El Paso
11.2023 - 01.2024
  • Handled inbound customer inquiries using CRM software effectively.
  • Resolved customer complaints by providing timely solutions and information.
  • Documented call details accurately in the company database.
  • Maintained a professional demeanor while managing high call volumes.
  • Collaborated with team members to improve service delivery processes.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Customer Service

Starbucks
10.2022 - 10.2023
  • Created welcoming environment for customers to enhance comfort and satisfaction.
  • Prepared high-quality coffee beverages according to customer preferences and recipes.
  • Provided exceptional customer service by engaging with patrons and taking orders.
  • Managed daily morning rush efficiently, ensuring swift and levelheaded service.
  • Maintained cleanliness of workstations, adhering to strict health standards.
  • Handled cash transactions accurately during high-volume periods.
  • Served espresso drinks, blended coffees, teas, and food items promptly.
  • Ensured cleanliness by wiping down counters, washing dishes, and cleaning floors.

EVR Welding LLC
04.2022 - 10.2022
  • Responsible for organizing tools, ordering material for upcoming job.
  • Also I would take measurements and cut at what was needed to complete project.
  • I would make sure everything was squared and also leveled (fitter).

Inbound Customer Service

GC Services (Gulf power & FPL)
10.2021 - 03.2022
  • Assist customer with their balances, payment and new services.
  • Documentation in system.
  • Communicate any outages that were reported, also If any transformers or electrical equipment was damaged.

Customer Service

Burger King
10.2020 - 10.2021
  • Customer Service and enter all food orders in system.
  • Housekeeping for safety.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Handled customer complaints professionally and resolved issues promptly.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Mountain View High School
El Paso, TX
06-2020

Skills

  • Customer service and support
  • Cash handling
  • Communication skills
  • Team collaboration
  • Microsoft Office proficiency
  • Bilingual communication
  • Leadership abilities
  • Personal care expertise
  • Health monitoring techniques
  • Call handling efficiency
  • Problem solving strategies
  • Time management skills
  • Data gathering methods

Certification

  • OSHA certified, 2020
  • Food Handlers, 2020-2021, 2022-2023

Extracurricular Activities

TAPS (Teens and Police services) program, 01/01/17, 12/31/19 OSHA program, 01/01/20, 12/31/20 Volunteered as a security monitor, 01/01/18, 12/31/19

Languages

Spanish
Professional

Affiliations

  • I practice tattooing on the side and also love making arts and crafts

Timeline

Home Health Care Provider

Abundant Living Health And Wellness
01.2024 - 03.2025

Call Center Representative

Aston Carter
11.2023 - 01.2024

Customer Service

Starbucks
10.2022 - 10.2023

EVR Welding LLC
04.2022 - 10.2022

Inbound Customer Service

GC Services (Gulf power & FPL)
10.2021 - 03.2022

Customer Service

Burger King
10.2020 - 10.2021

High School Diploma -

Mountain View High School

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