Tiffany Olp
Whitewater,WI
Summary
Sales Professional experienced in team leadership and customer service. Delivered operational efficiency through effective coordination of staff schedules and training programs while ensuring compliance with health regulations. Contributed to team success by prioritizing tasks and effectively addressing escalated customer support issues.
Overview
1
1
Certification
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Float Manager
SUBWAY®Restaurants
Fort Atkinson, Wisconsin
08.2012 - Current
- Supervised daily operations across multiple restaurant locations.
- Coordinated staff schedules to align with peak service times and operational needs.
- Coordinated staff schedules to meet operational needs effectively.
- Managed inventory levels and procured supplies to maintain operational readiness.
- Managed inventory to ensure availability of menu items.
- Trained staff on food safety and customer service standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with health regulations and company policies to uphold safety standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assisted in developing strategies for improving the efficiency of other store locations.
- Managed weekly administrative tasks to ensure smooth operation of restaurant activities.
Practice Manager and Veterinary Assistant
Healthy Pet Veterinary Clinic
Madison, Wisconsin
08.2020 - 06.2021
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Assisted veterinarians during examinations and procedures with various animal species.
- Restraint animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Educated clients on pet care, vaccination schedules, and treatment plans.
- Monitored animal behavior and reported any health concerns to veterinary staff.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Handled administrative tasks including scheduling appointments and updating patient records.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Supported the training of new staff on clinic protocols and procedures.
- Recruited new personnel to fill vacant positions within the practice.
- Monitored staff performance, providing coaching and feedback as needed.
- Implemented strategies for improving overall efficiency within the practice.
- Resolved customer complaints in a timely manner while striving to maintain positive relationships with clients.
Animal Care Technician
Covance
Madison, WI
03.2019 - 09.2019
- Provided daily care and husbandry of laboratory animals, including feeding, watering, cleaning cages, monitoring health and behavior.
- Monitored animal health and welfare, ensuring compliance with safety regulations to promote well-being.
- Assisted in administering medications and treatments to laboratory animals.
- Maintained clean and organized animal housing areas for optimal living conditions.
- Observed animal behavior to identify potential health issues, facilitating timely intervention and care.
- Documented animal care activities in electronic records systems, supporting continuity of care.
- Collaborated with researchers to support various animal studies and experiments.
- Euthanized sick and injured animals according to approved protocols while displaying sensitivity towards their welfare needs.
- Restraint of animals during procedures to ensure safety and compliance with protocols. following safety requirements and procedures.
Restoration Crew Member
Integrated Restorations, LLC
Belleville, Wisconsin
06.2018 - 03.2019
- Collaborated with teams to implement effective habitat restoration projects.
- Cleared work areas of brush, stumps, and debris to ensure safe and accessible sites for restoration activities.
- Operated chainsaws for tree removal in forested areas. and brush cutters for efficient tree/invasive species removal.
- Operated and maintained forestry equipment for land management tasks.
- Applied chemical treatments such as pesticides, fungicides, insecticides, herbicides, and fertilizers to protect trees from pests and diseases.
Education
Bachelor of Science - Ecology, Evolution, And Behavior (Biology)
University of Wisconsin, Whitewater
Whitewater, WI 09.2014 - 06.2018
Skills
- Inventory management
- Staff training
- Health compliance
- Operational efficiency
- Customer service
- Team leadership
- Time management
- Scheduling coordination
- Communication skills
- Equipment operation
- Animal husbandry
- Safety compliance
- Attention to detail
- Tree identification
- Brush chipping
- Ecosystem restoration
- Chainsaw operation
- Safe pesticide usage
- Staff scheduling
- Food safety compliance
- Customer service enforcement
Certification
- Pesticide applicators license
Timeline
Practice Manager and Veterinary Assistant
Healthy Pet Veterinary Clinic
08.2020 - 06.2021
Animal Care Technician
Covance
03.2019 - 09.2019
Restoration Crew Member
Integrated Restorations, LLC
06.2018 - 03.2019
Bachelor of Science - Ecology, Evolution, And Behavior (Biology)
University of Wisconsin, Whitewater
09.2014 - 06.2018
Float Manager
SUBWAY®Restaurants
08.2012 - Current