Tiffany Owens
Augusta Country Club
Augusta,GA
1
Certification
17
years of professional experience
Professional hospitality leader prepared for any role that demands high standards and results-driven management. Proven ability to organize and execute seamless events, ensuring guest satisfaction and operational efficiency. Valued for collaborative efforts and flexibility in adapting to changing event needs, while showcasing strong communication and organizational skills.
Work History
Banquet Captain
7 Years 1 Month- Coordinated logistics for large-scale events, optimizing set-up and clean-up processes.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Managed client inquiries promptly and professionally, fostering excellent rapport and driving repeat business
- Supervised banquet staff to ensure exceptional service and event execution.
- Trained new team members on service standards and operational processes
- Collaborated with kitchen staff to ensure timely delivery of meals during events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
Dietary Aide Leader
2 Years 7 Months- Supervised meal preparation and service, ensuring compliance with dietary guidelines and resident preferences.
- Trained and mentored new dietary aides in food safety protocols and kitchen operations.
- Monitored inventory levels and assisted in ordering supplies to maintain efficient kitchen operations.
- Maintained accurate records of patient preferences, updating them as needed to provide consistent service.
- Implemented streamlined processes for meal delivery, enhancing service speed and resident satisfaction.
Personal Care Associate
1 Year 9 Months- Monitored and recorded vital signs and changes in client conditions, communicating effectively with healthcare teams.
- Implemented safety measures to prevent accidents and ensure a secure environment for clients during care activities.
- Provided exceptional personal care services, including bathing, grooming, dressing, and feeding assistance
- Communicated effectively with clients' family members to provide updates on their progress and address any concerns they may have had.
- Safeguarded client health by following strict infection control protocols during all personal care tasks.
- Managed medication administration for multiple clients under the supervision of a registered nurse or physician to maintain proper dosage schedules.
- Handled sensitive client information with utmost confidentiality and discretion in accordance with HIPAA regulations
Lead Breakfast Server
8 Years 11 Months- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed inventory levels of breakfast supplies, ensuring availability for peak hours.
- Trained new team members on menu offerings and service protocols.
- Resolved guest inquiries and complaints swiftly to maintain high satisfaction levels.
- Demonstrated strong multitasking abilities while managing multiple tables simultaneously.
- Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
HS Diploma - General HS Curriculum
Skills
Event coordination
Food safety
Staff supervision
Staff training
Team management
Employee development
Banquet setup
Guest relations
Accomplishments
- Achieved Employee of the Quarter for the 3rd quarter at Augusta Country Club
- Employee of the Month for PCA position at Augusta Villas Assisted Living May 2018
Certification
- Georgia Department of Public Health, Georgia Food Handler Certification-2015
- CPR Certified
- First Aid Certification
Timeline
Dietary Aide Leader
Brandon Wilde Assisted Living Facility
01.2020 - 08.2022Read More
Banquet Captain
Augusta Country Club
07.2019 - CurrentRead More
Personal Care Associate
Augusta Villas Assisted Living (University Health)
10.2017 - 07.2019Read More
Lead Breakfast Server
The Partridge Inn Hotel
09.2009 - 08.2018Read More
T.W. Josey
HS Diploma from General HS Curriculum
Read More