Tiffany Oxendine
Vass,NC
Summary
As a newly single parent looking for a change in career. Im Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking work from home position with room to grow in company . Offering excellent communication and good judgment. Eager to learn and grow with a new career path.
Overview
6
6
years of professional experience
Work History
Professional Dog Groomer
Pampered Paws
Seven Lakes , NC
11.2020 - Current
- Spoke to customers regarding grooming and services and pricing and cross-sold additional items.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Cleaned tear stains from fur using safe chemical cleansers.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
- Bathed dogs and to remove fleas, ticks and other skin parasites.
- Trimmed nails using clippers and grinders.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Handled 5- 8 dogs per day
- Kept in contact with owners to build relationship and keep on 4-8 week schedule
Professional Dog Groomer
Woofgang Fayetteville
Fayetteville, NC
01.2020 - 11.2020
- Delivered continuous focus and attention animals, promoting high level of care and oversight.
- Spoke to customers regarding grooming and pricing and cross-sold additional items.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Cleaned tear stains from fur using safe chemical cleansers.
- Bathed dogs to remove fleas, ticks and other skin parasites.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Managed facility laundry, cleaning and restocking.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Kept cages, kennels and grooming areas neat and clean.
- Managed and completed 5-8 grooms per day
Professional Dog Groomer
Danas Pampered Pets
Monroe , NC
07.2017 - 12.2019
- Spoke to customers regarding grooming services and pricing and cross-sold additional items.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Applied dip for mange and parasite control.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Cleaned tear stains from fur using safe chemical cleansers.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Improved health of pets by advising owners on optimal approaches.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Vet Assistant
Banfield
Wesley Chapel , NC
10.2017 - 10.2018
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Collected blood samples for laboratory analysis.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Helped Dr in rooms for exams and prepping any medicine or procedures
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
- Educated clients on post-surgical care and nutrition.
- Followed up with patients
- scheduled appointments
Grooming Salon Manager
Pets Mart
Wesley Chapel , NC
12.2016 - 12.2017
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established long-term client relationships, increasing sales 50% while developing additional opportunities through networking and referrals.
- Handled employee scheduling and coverage needs during business hours.
- Consistently received positive feedback from guests on performance reviews.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Achieved personal sales goals by upselling products to meet individual needs.
- Managed and maintained health, welfare and proper care of animals.
- Ordered supplies for forecasted grooming demands.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Delegated workplace responsibility to appropriate staff.
- Evaluated employee performance through close observation and performance rubrics.
- Over seen all grooms by employees
- met with clients to know what style grooms they wanted for their dogs.
Education
Certification - BIlling And Coding
Sandhills Community College
Pinehurst, NCHigh School Diploma -
Union Pines High School
Cameron, NC05.2006
Skills
- Customer Service
- Decision Making
- Appointment Scheduling
- Information Collection and Recording
- Animal Grooming
- Problem Solving
- Verbal and Written Communication
- Critical Thinking
- Work Planning
- Work Prioritization
- Customer Communication
- Dependable and Responsible
- Policy and Procedure Explanations
- Relationship Building
Timeline
Professional Dog Groomer
Pampered Paws
11.2020 - Current
Professional Dog Groomer
Woofgang Fayetteville
01.2020 - 11.2020
Vet Assistant
Banfield
10.2017 - 10.2018
Professional Dog Groomer
Danas Pampered Pets
07.2017 - 12.2019
Grooming Salon Manager
Pets Mart
12.2016 - 12.2017
Certification - BIlling And Coding
Sandhills Community College
High School Diploma -
Union Pines High School