Tiffany Paiz

Employment Terminated due to company closing down.

• Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
• Improved dispatch efficiency by implementing new scheduling and routing strategies.
• Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
• Reported to management operational activities and maintained current records.
• Evaluated current operational processes to help develop, implement and improve practices.
• Maintained payroll information by calculating, collecting, and entering data.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Processed new hire paperwork and documents.
• Verified timekeeping records and handled any discrepancies with employees.
• Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
• Completed data entry tasks with accuracy and efficiency.
• Entered data into various computer systems accurately using Microsoft Office Suite.

Employment Terminated due to no longer needing the additional staff to help in assist with the launch of their new expansion.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

Employment Terminated due to relocating to assist with elderly family members in another city.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Scheduled office meetings and client appointments for staff teams.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Employment terminated due to Store location shutting down due to the lack of customer exposure in the area.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Employment terminated due to conflicting time lines with promotions and respect from management.

• Enhanced team performance by implementing effective training strategies and management techniques.
• Enhanced supervisory and leadership abilities by working closely with supervisor.
• Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
• Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
• Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
• Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.

Employment terminated due to relocating to another city.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Employment terminated due to relocating to another city with family.

• Served food and beverages promptly with focused attention to customer needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

Employment terminated due to conflicting schedules with classes.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.