Hi, I’m
Tiffany Palmer
Sales
Mount Laurel,NJ
Summary
Dedicated individual with solid project management, operations, account management and customer service . Over ten years of extensive experience with program management, policy and procedures, staff and volunteer management. Demonstrated troubleshooter while prioritizing multiple projects and meeting simultaneous deadlines. Detail oriented and able to meet new challenges with logic, commitment and follow through. Confident professional with a background in processing sales contracts and managing departmental workflows. An effective Sales Operations Analyst promoting exceptional insight into customer buying habits and proficiency in NetSuite. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
years of professional experience
Work History
PosiGen
Senior Partner Development Representative
02.2024 - Current
Job overview
- Implemented strategic growth plans, resulting in increased revenue year over year.
- Collaborated with cross-functional teams to develop innovative solutions for partners' unique challenges.
- Conducted thorough due diligence investigations to safeguard clients from potential liabilities or risks during transactions.
- Maintained open-door policy and responded to stakeholder concerns.
- Developed new business opportunities through effective networking and marketing initiatives.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Prepared and presented reports on status of projects and initiatives.
- Monitored partner performance and provided feedback on areas of improvement.
- Developed and implemented strategies to enhance partner relations.
- Work in partnership with Partner Enablement to train and onboard new partners to the PosiGen platform.
- Collaborate with and educate other PosiGen teams on Channel strategy and processes in order to create a
BayWa r.e
Sales Operations Analyst
10.2022 - 12.2023
Job overview
- Support sales initiatives to leverage strategic growth opportunities, core customer proliferation and drive profitability
- Work closely with the sales leadership, supply chain and other key stakeholders to ensure effective collaboration and planning
- Track performance against Strategic goals to ensure organizational alignment and focus
- Serve as liaison between Sales, Supply Chain, S&OP and the Executive team to improve effectiveness and efficiency of the sales organization
- Work with the sales team to identify long term process improvements and implement solutions to streamline workflows and improve efficiency
- Conduct KPI reviews with Sales teams at a regular cadence to ensure support is timely, specific, and effective
- Develop and maintain sales reports and dashboards to track key metrics and performance indicators
- Analyze sales data and provide insights to the sales team and management to drive effective decision making
- Support development of, and ensure compliance with, Sales Operation policies.
Inside Account Manager /Team Lead
04.2019 - 10.2022
Job overview
- Utilized and accurately maintained CRM database
- Ensured visibility of future customer activity by generating and proactively managing quotes and sales orders
- Utilized CRM system to maintain accurate information to allow us to remain engaged after sales order generation and to help remove obstacles to shipment and delivery of order
- Provided timely responses to customer inquiries; same day recognition is expected with full answers taking the time required
- Managed customer expectations by understanding and accurately communicating inventory availability, sales programs, promotions, terms and conditions, and company policies to achieve company goals
- Effectively communicated BayWa r.e.’s value proposition and how it connects to company policies, strategies, and business approach
- Utilized available internal and external sales resources including other BayWa r.e
- Team members, vendor/partner sales relationships, and other technical resources
- Provided coverage for Teammate’s customers and general admin & logistical support as able, including phone calls, quoting, creating sales orders, and new partner applications
- Worked within the team doing daily, initiative and enablement type work
- Coordinating and prioritizing the team’s work to deliver value to the team’s customer
- Monitored and evaluated team performance
- Provided organization and structure to the team
- Actively keeping and renegotiating agreements amongst team members
Contact Of Burlington CountyMoorestown, NJ
Direct Services Lead Coordinator
08.2018 - 04.2019
Job overview
- Development and implementation of sexual assault direct services programs, including counseling
- Marketed direct services education programs to community groups and school districts in Burlington County
- Prepared training outlines, secures speakers and organizes training materials
- Provided presentations related to abuse, victim services and related topics
- Administered feedback mechanism provided by state to monitor the effectiveness of the presentations and are responsible for keeping accurate statistics of feedback
- Collaborated with New Jersey Coalition Against Sexual Assault (NJCASA) program members on victim services initiatives
- Developed and maintained collaborative relationships with other professionals and organizations through coalition building
- Attended relevant training and workshops
- Completed monthly, quarterly, and annual statistics pertaining to direct services program.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Krannich Solar USA
Account Representative
11.2014 - 04.2017
Job overview
- Provided exceptional service to key accounts that grossed over 15 million dollars in sales annually
- Consistently increased sales by maintaining, cross-selling, and upselling to existing customers
- Provided outstanding customer service and product knowledge
- Utilized company database and order processing system efficiently and accurately throughout the entire sales process
- Daily interaction with logistic and procurement teams to ensure seamless delivery of products to customers.
New Jersey MentorMount Laurel, NJ
Foster Parent Recruitment Manager/Intake Coordinator
01.2012 - 03.2014
Job overview
- Directed the administration of recruitment activities for the state
- Ensured individual recruiter quotas were met
- Developed and oversaw the implementation of the yearly marketing plan
- This included plans for conducting information sessions, attendance at recruitment fairs and conferences, advertising in local publications and on the internet, and community outreach
- In conjunction with the Quality Insurance Department, ensured that foster homes met or exceeded basic competencies as required by state and Mentor licensing standards
- Reviewed and approved all prospective foster parent applications before being submitted to the state for licensing
- Conducted routine oversight of pre-service and ongoing education for foster parents
- Worked strategically with Program Managers and State Director to maximize our efforts of recruiting foster parents for at-risk youth
- Administered the referral process
- Worked with clinical and operations team to facilitate client placement and obtain appropriate services for clients
- Collected, verified, records and processed client demographics, insurance/payment, and referral information
- Input data and completed all placement paperwork
- Identified problems and resolved issues preventing successful documentation/entry
- Completed all client reporting requirements consistent with corporate and regulatory standards
- Served as a resource to others in problem resolution
- Applied knowledge and understanding of programs, policies, procedures, and information to assist others in resolving administrative issues within scope of authority
- Assisted with emergency coverage.
- Organized paperwork such as charts and reports for office and patient needs.
- Entered referrals into appropriate system based on type of referral obtained.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
CASA of Burlington County
Executive Director
02.2009 - 03.2011
Job overview
- Directed staff that provided case management to over 90 CASA volunteers who provided advocacy to children in foster care
- Increased funding by 30% via grants and donors
- Created and maintained a donor tracking system
- Created a strategic plan that resulted in a 40% increase in volunteers, media coverage and more funding
- Implemented a marketing plan that included press releases, radio interviews, news articles, community outreach and the use of social media
- Created and managed a $200k annual budget, including A/P and A/R using accounting software.
CONTACT of Burlington County
Program Director
08.2003 - 02.2009
Job overview
- Managed and trained staff and volunteers for 24/7 crisis intervention, counseling, and outreach services
- Awarded $50k in grants which were previously denied
- Implemented and coordinated outreach programs that targeted schools, business, and local organizations
- Developed a resource manual that was distributed to clients, staff, and volunteers
- Provided and coordinated services to over 500 survivors of sexual assault and their loved ones annually
- Restructured and implemented new training methodologies resulting in a highly interactive and faster process for new volunteers and staff.
Education
Fashion Institute of Technology
Bachelor of Science
May 2000
Timeline
Senior Partner Development Representative
PosiGen
02.2024 - Current
Sales Operations Analyst
BayWa r.e
10.2022 - 12.2023
Inside Account Manager /Team Lead
04.2019 - 10.2022
Direct Services Lead Coordinator
Contact Of Burlington County
08.2018 - 04.2019
Account Representative
Krannich Solar USA
11.2014 - 04.2017
Foster Parent Recruitment Manager/Intake Coordinator
New Jersey Mentor
01.2012 - 03.2014
Executive Director
CASA of Burlington County
02.2009 - 03.2011
Program Director
CONTACT of Burlington County
08.2003 - 02.2009
Fashion Institute of Technology
Bachelor of Science
Skills
- Sales Experience
- Project Management
- Professional Relationships
- Active Listening
- Tool Development
- Data Entry
- Verbal and Written Communication
- Client Satisfaction
- Providing Feedback
- Issue Resolution
- Standardized Methodologies
- Customer Needs Assessments
- Product Lines
- Microsoft Excel
- Customer Service
- Data Analysis
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
401k matchWork-life balancePaid time offCareer advancementPaid sick leaveHealthcare benefitsWork from home optionFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingSimilar Profiles
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