Tiffany Palmer
Bedford,USA
Summary
Customer service-driven retail professional with leadership experience in fast-paced environments. Known for improving KPIs, enhancing customer experiences, and mentoring teams. Adaptable, dependable, and passionate about building relationships and driving business success.
Overview
5
5
years of professional experience
Work History
Licensed Agent
Primerica
- Current
- Provide personalized financial solutions and client education.
- Build and maintain long-term client relationships.
Assistant Manager
Express Factory Outlet
Grapevine, TX
06.2023 - 09.2024
- Boosted KPIs by 40+ points through team coaching and customer engagement.
- Recruited, trained, and mentored new staff.
- Led floor sets and maintained visual merchandising standards.
Customer Service Lead
Saks OFF 5TH
Grapevine, TX
09.2020 - 02.2023
- Promoted through 3 roles based on top KPI performance.
- Developed and led a 6-week training program for associates.
- Elevated customer satisfaction through service initiatives.
Education
Associate of Business -
Tarrant County College
[City], TX01.2011
Skills
- Retail Management
- Customer Service
- Visual Merchandising
- Sales Strategy
- Team Leadership
- Inventory & Operations
- Training & Development
- Communication
- Adaptability
References
Available upon request
Timeline
Assistant Manager
Express Factory Outlet
06.2023 - 09.2024
Customer Service Lead
Saks OFF 5TH
09.2020 - 02.2023
Licensed Agent
Primerica
- Current
Associate of Business -
Tarrant County College