Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Pence

Covington,KY

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level Leasing position to help launch career while achieving company goals. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Franchise Owner

Pence Professionals
Covington, KY
05.2021 - Current
  • Delegated work to staff, setting priorities and goals.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Responded promptly to customer complaints in order to maintain positive relationships with clients.
  • Handled day-to-day business issues expertly to maintain efficient, successful operations.
  • Reviewed customer feedback surveys to determine areas where improvements could be made.
  • Implemented effective strategies for resolving disputes between franchise owners or customers quickly.
  • Formed and sustained strategic relationships with clients.

Cleaning Technician

Integral Cleaning Solutions
Cincinnati, OH
12.2016 - Current
  • Followed company uniform, performance and security policies with every job.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Notified managers of repair needs or additions to building operating systems.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Sanitized kitchen surfaces such as countertops, sinks, microwaves, refrigerators.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Inspected equipment to ensure proper functioning.
  • Kept business entrances clean, tidy and professional in appearance.
  • Cleaned and sanitized all bathrooms, including toilets, mirrors, sinks, and floors.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Responded to emergency cleaning requests to meet client expectations.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.

Education

High School Diploma -

Boone County High School
Florence, KY
05-2015

Some College (No Degree) - Accounting And Business Management

Gateway Community And Technical College
Covington, KY

Skills

  • Operations Management
  • Employee Training
  • Strategic Planning
  • Employee Development
  • Quality Assurance
  • Regulatory Compliance
  • Business Planning
  • Customer Service
  • Contract Management
  • Attention to Detail
  • Incident Response
  • Issue Resolution
  • Task Delegation
  • Relationship Building

Timeline

Franchise Owner

Pence Professionals
05.2021 - Current

Cleaning Technician

Integral Cleaning Solutions
12.2016 - Current

High School Diploma -

Boone County High School

Some College (No Degree) - Accounting And Business Management

Gateway Community And Technical College

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Tiffany Pence