Tiffany Putman
Mayodan,NC
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Cone Health Specialty Pharmacy
Greensboro, NC
09.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Called patients for monthly refills
- Mail order
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Certified Pharmacy Technician
Walmart
Mayodan, NC
08.2014 - 09.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
Education
No Degree - Pharmacy Technology
American National University
Princeton, WVSkills
- Prescription Order Verification
- FDA Compliance
- Problem-Solving Skills
- Dispensing Medications
- Patient Confidentiality
- Organization and Prioritization
- Answering and Routing Calls
- Cash Register Operation
- Patient Profile Setup
- Prescription Filling and Labeling
- Pharmacist Assistance
- Correcting Discrepancies
- Monetary Transactions
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Cone Health Specialty Pharmacy
09.2019 - Current
Certified Pharmacy Technician
Walmart
08.2014 - 09.2019
No Degree - Pharmacy Technology
American National University
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