Tiffany Richardson
Pflugerville,TX
Summary
Austin, TX Key Qualifications 60WPM-Exceptional email and phone communication- Exceptional professional verbal communication- Attention to detail- Solution Oriented-Strong Interpersonal skills- Organization- Management Experience-Administration Leadership- Self-sufficiency
Overview
14
14
years of professional experience
Work History
Sales Consultant
EAN Holdings
Austin, TX
11.2019 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Trained new employees on best sales practices
- Exceptional achievement award winner
- Marketing to different areas to generate business
- Keep track of different accounts and follow up frequently
- Using Microsoft office and salesforce to keep track of clients
- Exceeded corporate sales average on 12 month roll
Event Coordinator
A Creative Coalition
Austin, TX
03.2018 - Current
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Found talent and venues for events during SXSW
- Made sure artists were compensated
- Selected and ordered décor and event materials.
- Evaluated existing plans, processes, and events planning services to identify opportunities for improvement.
- Managed events with over 60 plus people
- Created quality event with budget of around $2000
Management Assistant
EAN Holdings
Austin , TX
03.2019 - 11.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Record for fasted grill to be promoted to management assistant
- Drove sales and customer service while assisting guests with renting vehicles
- Managed over 100 customers per day
- Coached and trained new Management Assistants
Managment Trainee
EAN Holdings
Austin, TX
06.2018 - 03.2019
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Acted with integrity, honesty and knowledge to promote culture of company
AppleCare App Review Advisor
06.2016 - 04.2017
- Provided multi-language administrative-level email support to app developers worldwide using machine translation to motivate seniors, and peers positively
- Used critical thinking and attention to detail to revise App Review articles for necessary content updates, enhancing App Review support articles
- Maintained team spirit by participating in discussions and answering questions in chat and team meetings
- Successfully adapted to rapidly changing business environment
- Filled in for advisors when we're out by taking on more work to meet business needs
- Upheld Apple’s privacy standards when assisting developers
- Crafted innovative responses to customers and developers when necessary
- Handle over 75 customers a day via email support
AppleCare Deployment Program Support Advisor
Apple
12.2015 - 04.2016
- Provided administrative-level support to customers enrolled in Deployment Programs
- Assisted over 80 developers a day via email and phone communication
- Exceeded at multitasking efficiently
- Responsible for transferring cases effectively
- Exceptional soft skills with other teams and team members
- Upheld excellent quality and efficiency without manager supervision
- Paid critical attention to details
AppleCare Developer Support Advisor
Apple
04.2015 - 12.2015
- Provided administrative level support to developers enrolled in Apple Developer Programs as well as potential developers
- Knowledge of departmental policy and procedures as well as Apple's policy and procedures
- Enriching every caller,s experience
- Maintained professional communication via email and phone
- Navigating multiple systems at once
- Reviewing updated information and following updated policy and procedures
- Responsible for being the point of contact for my manager
After school Coordinator
YMCA
10.2007 - 05.2011
- YMCA afterschool program, responsible for managing staff, reporting directly to my program coordinator, keeping an accurate account of all the children in the building, communicating effectively with office staff and parents, making sure we were always up to code with state by doing routine severe weather drills, picking up snacks and new childrens files weekly, delivering staff time cards at the end of the week before the main office closes, during summer camp keeping attendance of all children on site, keeping the kid to teacher ratio up to state standards, making sure all kids are on and off the bus before heading to and leaving from field trips
Education
BA - Theatre, Relations
Texas State University
TexasSkills
- Outreach Initiatives
- Site Visits
- Referral Generation
- Consultative Selling Techniques
- Exceptional Customer Services
- Privacy and Confidentiality
- Product and Service Knowledge
- Customer Traffic Management
- Continuous Improvement Strategies
Timeline
Sales Consultant
EAN Holdings
11.2019 - Current
Management Assistant
EAN Holdings
03.2019 - 11.2019
Managment Trainee
EAN Holdings
06.2018 - 03.2019
Event Coordinator
A Creative Coalition
03.2018 - Current
AppleCare App Review Advisor
06.2016 - 04.2017
AppleCare Deployment Program Support Advisor
Apple
12.2015 - 04.2016
AppleCare Developer Support Advisor
Apple
04.2015 - 12.2015
After school Coordinator
YMCA
10.2007 - 05.2011
BA - Theatre, Relations
Texas State University