Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Roberts

Orem,UT

Summary

Banking professional with comprehensive experience in financial services, adept at managing client accounts and providing exceptional customer support. Known for reliability and capacity to adapt to dynamic banking environments. Skilled in financial advising and data analysis, fostering both teamwork and individual accountability.

Overview

7
7
years of professional experience

Work History

Associate Banker

Hillcrest Bank, NBH Bank
09.2024 - Current
  • Managed daily cash handling procedures, maintaining accurate records of transactions and balances.
  • Educated customers on banking products and services, fostering informed decision-making for financial growth.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
  • Mentored new associates on systems and procedures, fostering a culture of continuous learning and development.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.

Drive-Thru Cashier

Jimmy John's Gourmet Sandwiches
10.2023 - 02.2025
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Managed cash register operations, maintaining balanced drawers and reducing discrepancies.
  • Resolved customer inquiries and complaints effectively, fostering positive relationships with patrons.
  • Trained new staff on drive-thru protocols, enhancing team performance and customer service quality.

Credit Analyst

Progrexion
07.2019 - 12.2019
  • Attended credit-related training and conferences to stay informed about industry trends and developments.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.

Restaurant Hostess

Jim's Family Restaurant
06.2018 - 07.2019
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.

Education

Mortgage Loan Originator -

Mortgage Educators And Compliance
Orem, UT

GED -

Homeschooled
Bluffdale, UT
06.2018

Skills

  • Menu Memorization
  • Quality Control
  • Supply Restocking
  • Food Service
  • POS System Operation
  • Customer Service
  • Problem-Solving
  • Cash handling expertise
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Excellent Communication
  • Stress Tolerance
  • Teller experience
  • Opening and closing procedures
  • Dual control vaults
  • Audit support
  • Check cashing and withdrawals
  • Security protocols
  • Analyzing data
  • Account updating
  • Microsoft Word proficiency
  • Document typing and formatting
  • Typing skills

Timeline

Associate Banker

Hillcrest Bank, NBH Bank
09.2024 - Current

Drive-Thru Cashier

Jimmy John's Gourmet Sandwiches
10.2023 - 02.2025

Credit Analyst

Progrexion
07.2019 - 12.2019

Restaurant Hostess

Jim's Family Restaurant
06.2018 - 07.2019

GED -

Homeschooled

Mortgage Loan Originator -

Mortgage Educators And Compliance

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