Ashleigh Tedstone
Server And Customer Service Professional
Lynn,MA
Summary
As a hard-working individual, I am committed to achieving my goals and exceeding expectations. I am always willing to learn new challenges, which allows me to continuously grow both personally and professionally. My adaptability is one of my greatest strengths, as I am able to quickly adjust to changes in the workplace and work effectively in any environment. Additionally, I possess exceptional customer service skills, which enables me to provide a positive and memorable experience for every guest.
Overview
9
9
years of professional experience
1
1
Language
Work History
Universal Banker
Salem Five Bank
Marblehead, MA
03.2022 - Current
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Counted, verified and handled bank deposits and armored car transactions.
Manager / Server
Paradiso Ristorante
Swampscott, MA
11.2018 - Current
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Customer Service
Stop and Shop
Hudson, MA
01.2014 - 12.2018
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Trained new customer service representatives on best practices, policies and procedures.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
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Assabet Valley Regional Technical High School
09.2013 - 5 2017
Criminal Justice
Salem State University
09.2017 - 12 2021
Skills
Hospitality service expertise
Guest service
Developing customer relationships
Inventory management
Menu memorization
Stocking and replenishing
Good Telephone Etiquette
Food preparation and safety
Timeline
Universal Banker
Salem Five Bank
03.2022 - Current
Manager / Server
Paradiso Ristorante
11.2018 - Current
Criminal Justice
Salem State University
09.2017 - 12 2021
Customer Service
Stop and Shop
01.2014 - 12.2018
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Assabet Valley Regional Technical High School
09.2013 - 5 2017