Tiffany Romine
Waddell,AZ
Summary
Adaptable professional with 18+ years of customer service experience and a proven knowledge of customer satisfaction, customer communications, and conflict resolution. Aiming to leverage my skills to successfully fill a new role.
Overview
11
11
years of professional experience
Work History
Data Operations Manager
Amazon
10.2023 - Current
- Set the vision, direction, and culture of the team
- Manage individual and team performance
- Provide coaching and feedback sessions
- Handle escalated contact resolution
Machine Learning Data Associate II
Amazon
04.2022 - 10.2023
- Analyzed customer communications to determine the underlying causes of problems
- Monitored and trained machine learning models that directly affected customer service experience on Amazon's messaging platform
- Contributed to the development of automation solutions
Resolution Specialist
Amazon
11.2020 - 04.2022
- Problem solver for associates and customers that escalated their issue
- Assisted and supported team with performance improvement efforts
- Demonstrated decision-making skills and maintained professionalism during escalated customer contacts
Virtual Customer Service Team Manager
Amazon
04.2020 - 11.2020
- Led a team of 15-25 people above network expectations for 20 weeks consecutively
- Coached, developed, and led a team
- Analyzed internal processes and recommended improvements
Virtual Customer Service Representative
Amazon
04.2019 - 04.2020
- Provided customer service via phone by resolving customers' problems and complaints
- Trained in Retail, Amazon Lockers, Amazon Logistics, Message Us (chat platform), and e-mail customer service platforms
- Provided information about products or services
Customer Service Representative
Cliff Castle Casino Hotel
02.2018 - 12.2018
- Provided customer service via phone and in-person for hotel reservations
- Transferred all internal and external phone calls to the respective department
Background Investigator
Yavapai County Sheriff’s Office
03.2013 - 05.2017
- Conducted mass recruitment, advertising, and hiring for a large agency
- Created and maintained the Yavapai County Sheriff's Office Recruitment and Training Facebook page
Skills
- Customer Service & Communications
- Conflict Resolution
- Records Management
- Microsoft Office Proficient
Timeline
Data Operations Manager
Amazon
10.2023 - Current
Machine Learning Data Associate II
Amazon
04.2022 - 10.2023
Resolution Specialist
Amazon
11.2020 - 04.2022
Virtual Customer Service Team Manager
Amazon
04.2020 - 11.2020
Virtual Customer Service Representative
Amazon
04.2019 - 04.2020
Customer Service Representative
Cliff Castle Casino Hotel
02.2018 - 12.2018
Background Investigator
Yavapai County Sheriff’s Office
03.2013 - 05.2017
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