Tiffany Roundtree
Maplewood,NJ
Summary
Dynamic professional with expertise in customer service and payroll support, honed at AllWork. Proven track record in resolving payroll issues and enhancing team communication. Skilled in data entry and active listening, consistently exceeding performance goals. Adept at multitasking and meeting deadlines, ensuring seamless operations and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Talent & Payroll Support Specialist
AllWork
08.2023 - Current
- Ensured a high level of customer service for employees seeking assistance on payroll matters, resolving issues promptly and maintaining a professional demeanor at all times.
- Contributed to a positive work environment by maintaining open lines of communication between the Payroll department and other teams within the organization.
- Assisted in maintaining accurate payroll records by regularly updating employee information, such as changes in payrate, address change or direct deposit account.
- Served as a knowledgeable resource for employees seeking clarification on payroll-related matters, addressing concerns promptly and professionally.
- Provided customer service to employees regarding payroll inquiries and issues.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reviewed time records for employees to verify accuracy of information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Assisted with onboarding of new employees.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Responded proactively and positively to rapid change.
Customer Service Representative
Genesis
01.2023 - 06.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Handle online orders and credit card transactions
- Responsible for tracking and maintaining inventory
Customer Service Representative
The Panther Group
08.2022 - 11.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Developed skills in conflict resolution while addressing disputes regarding fare discrepancies or other customer complaints.
- Maintained high levels of accuracy in data entry tasks, ensuring proper documentation of vehicle types and fees collected.
- Upheld company standards for professional demeanor, consistently delivering courteous service under all circumstances.
- Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Rahway High School
Rahway, NJ06-2004
Skills
- Time sheet review
- Telephone and email etiquette
- New hire processing
- Customer service
- Multitasking
- Reliability
- Active listening
- Data entry
- Task prioritization
- Stress tolerance
- Time and attendance systems
- Meeting deadlines
Timeline
Talent & Payroll Support Specialist
AllWork
08.2023 - Current
Customer Service Representative
Genesis
01.2023 - 06.2023
Customer Service Representative
The Panther Group
08.2022 - 11.2022
High School Diploma -
Rahway High School
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