Tiffany Ruiz
Shrewsbury,MA
Summary
Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over 20 years of sales management experience.
Overview
7
7
years of professional experience
Work History
Market Relationship Manager
Baystate Savings Bank
Worcester, MA
08.2022 - Current
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Participated in industry events such as conferences and tradeshows to build brand awareness among prospects.
- Ensured compliance with relevant laws and regulations when dealing with customers.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
Finance Manager
Harr Motor Company
Worcester, MA
01.2017 - 08.2022
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Analyzed customer credit reports, determined risk factors, and made recommendations for loan approval and denial.
- Developed and implemented effective strategies for improving customer satisfaction with auto financing services.
- Negotiated terms of repayment agreements with delinquent customers to bring accounts current.
- Created customized payment plans tailored to meet individual customer needs while maximizing profitability.
Skills
- New Business Development
- Overcoming Objections
- Relationship Building and Management
- Value Selling
- Relationship Building
- Client Acquisition
- Account Management
- Customer Service
- Excellent Communication
- Customer Education and Consulting
- Issue Resolution
- Portfolio Growth
- Team Leadership
Timeline
Market Relationship Manager
Baystate Savings Bank
08.2022 - Current
Finance Manager
Harr Motor Company
01.2017 - 08.2022
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