Tiffany R. Wilson
Charlotte,NC
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Manager
Walmart
06.2024 - Current
- Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback.
- Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
- Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
- Models and demonstrates exceptional customer service standards to store associates.
- Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales.
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, and ensuring diversity and inclusion awareness.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
District Manager
Cook Out Restaurants
11.2022 - 05.2024
- Supervises and oversees multiple units for Cookout restaurants in the Concord area.
- Hiring and training store managers, creating managers schedules, collaborating with managers to set goals for each store and communicating and enforcing customer policies to managers and team members.
- Reaching financial objectives.
- Assigning workloads.
- Adhering to company policies.
- Training team members.
- Addressing performance issues that affect profits in order of priority.
- Coaching other managers.
- Resolving customer concerns using excellent customer service skills.
- Developing business strategies for revenue growth.
General Manager
Cook Out Restaurants
03.2020 - 11.2022
- Responsible for scheduling team members for their shifts.
- Responsible for scheduling employee and manager meetings.
- Manage payroll.
- Manage food costs and labor costs.
- Responsible for truck ordering.
- Enforcing everyday policies and safety procedures.
Co Manager
Cookout Restaurants
02.2016 - 03.2020
- Responsible for managing up to 15 employees per shift.
- Handling money for cashouts and deposits.
- Organizing schedules and meetings.
- Schedule interviews and set up training for new hires.
- Provide excellent customer service.
Education
Associate's Degree - Criminal Justice Technology
Richmond Community College
Hamlet, NC01.2012
Skills
- Customer Service
- Administrative Work
- People Management
- Managing Meetings
- Payroll Management
- New Hire Training
- P&L Management
- Team building
Certification
- National Registry of Food Safety Professionals, 07/01/24, 06/30/29
- ServSafe, 02/01/23, 01/31/28
Timeline
Department Manager
Walmart
06.2024 - Current
District Manager
Cook Out Restaurants
11.2022 - 05.2024
General Manager
Cook Out Restaurants
03.2020 - 11.2022
Co Manager
Cookout Restaurants
02.2016 - 03.2020
Associate's Degree - Criminal Justice Technology
Richmond Community College
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