Tiffany Santiago
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Collections Agent
Cocentrix+
Orlando, FL
08.2021 - Current
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Assisted in the development of strategies to improve collections process efficiency.
- Developed collection methods to achieve or exceed company financial goals.
Agent Services Representative
Apple One Call Center
Orlando, FL
10.2020 - 03.2021
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Resolved customer complaints by investigating issues and providing solutions.
- Monitored customer service queues to ensure all requests were handled promptly and efficiently.
- Adhered to company policies and procedures for handling outbound calls.
Teacher
Star Childcare Academy
Orlando, FL
08.2019 - 08.2020
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
Education
Bachelor of Arts - Psychology
UCF
Orlando, FLAssociate of Arts -
Valencia Community College
Orlando, FLHigh School Diploma -
East River High School
Orlando, FLSkills
- Billing Procedures
- Outbound Calling
- Credit and collections
- Learning Strategies
- Behavior Management
- Data Entry
- Organizational Skills
- Multitasking
- CPR Certified
- Scheduling
References
References available upon request.
Timeline
Collections Agent
Cocentrix+
08.2021 - Current
Agent Services Representative
Apple One Call Center
10.2020 - 03.2021
Teacher
Star Childcare Academy
08.2019 - 08.2020
Bachelor of Arts - Psychology
UCF
Associate of Arts -
Valencia Community College
High School Diploma -
East River High School
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