Tiffany Shalberg
Overland Park,KS
Summary
Charismatic, organized and motivated professional. Strong passion for leading with team oriented mindset. Adaptable with any personality. Builds strong relationships through effective listening, strong interpersonal skills with “over the top” customer service. Magnetic, fun, energetic people person. Natural born leader and multitasking guru.
Overview
16
16
years of professional experience
Work History
Senior Living Counselor
A Place For Mom Inc.
2022.07 - Current
- Assisted clients in finding senior living for their loved one by gathering information to send referrals.
- Nurtured relationships to gain the trust from the clients in order to close the sale.
- Followed KPI's by growing an impressive pipeline, dedicated time for daily follow up, calling leads from a pipeline builder list, and monitoring progress towards achievement.
- Participated in weekly 1:1's, team meetings and team celebrations for winning quarterly awards.
- Participated in bimonthly SLC Committee meetings with the L&D team and RVP. Then, brought that info back to my team.
- Earned 6 different 1st place achievement in quarterly awards and also earned #1 in Sales for the SLC Channel at the Top Performer's Trip 2024.
Customer Experience Coordinator, Credit Card Sales
TJ Maxx, TJX Companies
2021.04 - Current
- Helped customers understand return policies and processed items including online returns.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Created successful sales training techniques for front end operations and personally retain top regional accolades in credit card sales at 4.25% application penetration percentage.
- Listened, communicated and effectively worked with customers who were extremely upset and resolved issues in a timely matter.
Team Mentor, Direct Sales
Tastefully Simple
2008.05 - 2020.01
- Put together sales proposals and contracts.
- Managed all field sales and service promotions for Tastefully Simple.
- Wrote weekly reports outlining activities, talent acquisition, sales and business development coaching.
- Met customers in homes, businesses and expo events to discuss and demonstrate products.
Administrative Assistant
Blue Valley Schools
2013.08 - 2018.05
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas, travel and maintained calendars to prepare for meetings .
- Handled incoming and outgoing mail, email and faxes. Fixed copier machines.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled all graduation banquet events including counselor support for seniors to graduate.
Education
Sales/Marketing; Mathmatical Statistics - Business Management
The University of Arizona
Skills
- Creative Problem Solving
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Salesforce CRM
- Inter-Department Collaboration
- Sales Quota Achievement
- Proactive Self-Starter
- Strong Analytical and Problem-Solving Skills
- Team-Oriented and Cooperative
- Microsoft Office Suite
- Promoting Brand and Company Identity
- Business Development
- Patient and Empathetic
- Complex Product Knowledge
- Strong negotiation skills
Accomplishments
- Supervised team of 425 consultants and provided business development coaching at Tastefully Simple.
- Achieved 27 sales incentive trips by finishing each year in presidents club with multi-year top 10 accolades at Tastefully Simple.
- Earned numerous First Place Trophies in several categories for quarterly achievement, and also earned The Top Performer's Trip 2024 at A Place For Mom, Inc.
Timeline
Senior Living Counselor
A Place For Mom Inc.
2022.07 - Current
Customer Experience Coordinator, Credit Card Sales
TJ Maxx, TJX Companies
2021.04 - Current
Administrative Assistant
Blue Valley Schools
2013.08 - 2018.05
Team Mentor, Direct Sales
Tastefully Simple
2008.05 - 2020.01
Sales/Marketing; Mathmatical Statistics - Business Management
The University of Arizona
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