Tiffany Shores
Montezuma County Department of Social Services
Cortez,CO
12
years of professional experience
Results-driven professional with a robust background in customer service and compliance. Skilled in multitasking and resolving discrepancies efficiently. Ready to leverage experience in customer experience and overall satisfaction. Goal oriented and motivated.
Work History
Income Maintenance Technician/Hybrid
4 Years 2 Months- Conducted eligibility interviews to determine client needs and gather essential documentation.
- Reviewed case files for accuracy, identifying discrepancies and resolving issues promptly.
- Processed applications for assistance programs, ensuring compliance with state and federal regulations.
- Collaborated with social workers to coordinate services for clients facing multiple challenges.
- HIPAA and Civil Rights compliance.
- Front desk clerk answering and transferring phone calls. General intake and scheduling. Customer service to the general public.
Sales Associate
3 Years 7 Months- Assisted customers in selecting products, enhancing overall satisfaction and driving repeat business.
- Maintained knowledge of current promotions and product features to effectively communicate benefits to customers.
- Executed daily sales transactions using POS systems, ensuring accuracy and efficiency in cash handling.
- Trained new associates on sales techniques and customer service protocols, fostering a collaborative team environment.
Collections Manager
4 Years- Oversaw collections processes, improving recovery rates and reducing outstanding balances.
- Developed training programs for staff, enhancing skill sets and performance consistency.
- Researched accounts and completed due diligence to resolve collection problems.
- Oversaw daily posting of payments to customer accounts.
Education
High School Diploma
Skills
HIPAA compliance
Documentation management
Customer service
Schedule management
Clerical skills
Attention to detail
Multitasking
Communication skills
Professionalism
Timeline
Income Maintenance Technician/Hybrid
Montezuma County Department of Social Services
08.2022 - CurrentRead More
Sales Associate
Aaron's Sales and Lease
01.2019 - 08.2022Read More
Collections Manager
Tire Max
01.2015 - 01.2019Read More
Montezuma Cortez High School
High School Diploma
Read More
Stand out performer award two years in a row.
Stand out performer awarded for going above and beyond expectations. Upheld timeliness expectations for processing times.