TIFFANY SHROPSHIRE
Collinsville,VA
Summary
Polite and professional Data Entry Specialist/CSR successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Fast and efficient data entry.
Overview
14
14
years of professional experience
Work History
Data Entry Specialist
FirstPoint Resources
10.2024 - 03.2025
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
- Followed data entry protocols, rules and regulations.
Administrative Assistant
Dave's Construction
09.2022 - 09.2024
- Daily use of Excel, Outlook, and Word
- Greet customers
- Manage phones
- Create and enter Purchase Orders
- Create subcontractor accounts
- Mange all FEDEX and mailings
- Scan, upload and file invoices, receipts and SOWS
Customer Service/Store Front Cashier
Ace Heritage Home Center
05.2021 - 01.2022
- Greeted customers and responded to requests for information
- Performed cash, card and check transactions to complete customer purchases
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
- Assisted with purchasing decisions and located merchandise for customers
- Conducted inventory counts by adding each item in stock and documenting
- Maintained current knowledge of store promotions and highlighted sales to customers
- Maintained organized and orderly front end and removed carts, baskets and debris
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
Domestic Engineer
11.2016 - 05.2021
- Paid bills from designated funds and kept bookkeeping account details for reference
- Efficiently ran various household errands such as grocery shopping and pharmacy pick-up
- Used time management and efficient cleaning methods
Job Site Assistant
Mike Bright
08.2016 - 11.2016
- Completed jobsite paperwork as requested
- Learned how to complete daily work flow reports with minimal supervision
- Updated employee paperwork and records
Personal Care Worker
Public Partnership/PPL
06.2014 - 09.2014
- Aide for 14-year-old Autistic child
- Assisted clients with daily living needs, including bathing and personal grooming
- Maintained clean, safe and well-organized patient environment
- Worked to improve and enhance patient lives through effective and compassionate care
- Built and maintained rapport with client and family members to facilitate trusting caregiver relationship
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Planned and prepared nutritious meals and snacks to meet special client diet
Call Center Customer Service Specialist- Dominion
Faneuil
06.2011 - 05.2013
- Handled customer service calls for Dominion Power
- Resolved customer complaints and addressed emergency requests
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
Medical Data Entry Specialist
Faneuil
07.2011 - 10.2011
- Entered data for medical devices
Education
No Degree - General Studies
Patrick & Henry Community College
Martinsville, VAHigh School Diploma -
Bassett High School
Bassett, VA05.2008
Skills
- Conflict mediation
- Office equipment proficiency
- Inbound and outbound calling
- Filing experience
- Excel spreadsheets
- Data Entry
- Customer Service
Timeline
Data Entry Specialist
FirstPoint Resources
10.2024 - 03.2025
Administrative Assistant
Dave's Construction
09.2022 - 09.2024
Customer Service/Store Front Cashier
Ace Heritage Home Center
05.2021 - 01.2022
Domestic Engineer
11.2016 - 05.2021
Job Site Assistant
Mike Bright
08.2016 - 11.2016
Personal Care Worker
Public Partnership/PPL
06.2014 - 09.2014
Medical Data Entry Specialist
Faneuil
07.2011 - 10.2011
Call Center Customer Service Specialist- Dominion
Faneuil
06.2011 - 05.2013
No Degree - General Studies
Patrick & Henry Community College
High School Diploma -
Bassett High School
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