Tiffany Sigcha
NANUET,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Licensed Esthetician and Skin Care Consultant with more than 600 hours of professional training. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor of Clinical Services
Medassist USA
07.2023 - Current
- Lead and directed team of 8 clinical personnel and support staff.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Developed and adjusted work schedules for liaison nurse care managers staff.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Arranged transportation and documented details of discharge transition plans.
Care Management Supervisor
Medassist USA
01.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Intake Coordinator
Medassist USA
10.2022 - Current
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported office staff and operational requirements with administrative tasks.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Verified insurance using Claim.ID and communicated coverage to staff and patients.
Salon Assistant
Christine Cordey Salon
01.2023 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped prepare clients for hair service.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Massaged clients' scalp during shampoos.
- Examined scalps to determine appropriate products to apply during shampooing processes.
- Listened to customer preferences and recommendations from hairdressers to sell appropriate scalp products.
- Created attractive displays to promote salon services and products.
Esthetician
Capri Cosmetology
01.2023 - 10.2023
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Military Service
Army Reserve
05.2018 - 05.2024
- Remained current with training and sought new training opportunities to further personal growth.
- Trained in small arms, anti-armor and indirect fire weapons.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Caregiver
Care.com Inc
09.2017 - 02.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Created and implemented diverse educational strategies to boost development.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Retail Sales Associate
Kirklands Home Goods
09.2016 - 06.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Deli Clerk
Valley Cottage Deli
09.2014 - 09.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Prepared salads, soups and sandwiches for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Nursing
Rockland Community College
Suffern, NY06.2025
600 Hours NYS Esthetics Certificate of Completion - Esthetician
Capri Cosmetology Learning Center
Nanuet, NY10.2023
Automated Logistical Specialist
United States Army Quartermasters School
Fort Lee, VA08.2019
High School Diploma -
Clarkstown South High School
West Nyack, NY06.2019
Skills
- Multidisciplinary Team Collaboration
- Managing Patient Cases
- Staff Development
- Learning Strategies
- Military experience
- Fluent English & Spanish
- Esthetics
- Skincare Services
- Hair Removal
- Eyebrow Lamination & Lash Lifts
- Customer Experience
- Learning Improvements
Certification
- Licensed Esthetician - October 2023
- Transcript Certificate: Personal Financial Management
SNAP, Virginia, Fort Lee
Timeline
Supervisor of Clinical Services
Medassist USA
07.2023 - Current
Care Management Supervisor
Medassist USA
01.2023 - Current
Salon Assistant
Christine Cordey Salon
01.2023 - Current
Esthetician
Capri Cosmetology
01.2023 - 10.2023
Intake Coordinator
Medassist USA
10.2022 - Current
Military Service
Army Reserve
05.2018 - 05.2024
Caregiver
Care.com Inc
09.2017 - 02.2020
Retail Sales Associate
Kirklands Home Goods
09.2016 - 06.2017
Deli Clerk
Valley Cottage Deli
09.2014 - 09.2017
Nursing
Rockland Community College
600 Hours NYS Esthetics Certificate of Completion - Esthetician
Capri Cosmetology Learning Center
Automated Logistical Specialist
United States Army Quartermasters School
High School Diploma -
Clarkstown South High School
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