Tiffany Simerson
Kenai,AK
Summary
Organized and efficient at Data Entry, highly skilled in office administration, data organization, proofreading, database management and word processing.
Overview
7
7
years of professional experience
Work History
Call Center: Insurance Sales
Teletech
4050 Riomar Dr, Rockledge, FL 32955
09.2016 - 01.2017
- Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Provided an elevated customer experience to generate a loyal clientèle.
- scored in top 10% of employees in the successful resolution of issues
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Directed calls to appropriate individuals and departments.
Customer Service and Sales Representative
Aarons Sale and Lease
1990 FL-44, New Smyrna Beach, FL 32168
12.2015 - 08.2016
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Security officer/Security Auditor
DK Security
02.2014 - 03.2015
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Wrote reports on property damage, theft, the presence of unauthorized persons and unusual occurrences.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Secured all doors in the office and main building after hours.
Motor Transport Operator Sergeant
Army National Guard
2510 Wilder Rd, Bay City, MI 48706
04.2010 - 04.2016
- Developed and led training programs in preparation for combat.
- Served as custodian of classified documents.
- operated and maintained communications equipment.
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
- Communicated urgent orders and directions effectively to personnel.
Education
High School Diploma -
Elk Rapids High School
2009
Associate of Arts - Telecommunication
Grand Rapids Community College
Skills
- Superior verbal and written communication skills
- Windows OS Proficient
- Articulate and well-spoken
- Proofreading
- Fluent in English
- Word processing
- 60 WPM typing speed
- Accurate and detailed
Timeline
Call Center: Insurance Sales
Teletech
09.2016 - 01.2017
Customer Service and Sales Representative
Aarons Sale and Lease
12.2015 - 08.2016
Security officer/Security Auditor
DK Security
02.2014 - 03.2015
Motor Transport Operator Sergeant
Army National Guard
04.2010 - 04.2016
High School Diploma -
Elk Rapids High School
Associate of Arts - Telecommunication
Grand Rapids Community College
Similar Profiles
Nurangis AsoulovaNurangis Asoulova
Trainer, Learning & Development at TeleTechTrainer, Learning & Development at TeleTech
LEONESE JEROMELEONESE JEROME
Health Insurance Sales Agent at TeletechHealth Insurance Sales Agent at Teletech
Stéphanie Le ScanveStéphanie Le Scanve
Chargé de clientèle at teletechChargé de clientèle at teletech
Kashmere TownsendKashmere Townsend
Member Service Representative at TeletechMember Service Representative at Teletech
Lucas KlineLucas Kline
Plant Operator at Glacier Oil and GasPlant Operator at Glacier Oil and Gas