Hi, I’m
Tiffany Skaggs
Charlotte,N.C.
Summary
Tiffany, a native of Asheville, North Carolina, joined Trinity partners in 2022 and currently assists with 1,400,000 SF of Trinity Partners’ Portfolio. She began her time with Trinity working on the Camp North End Project and currently divides her time between assets located in North Charlotte and Uptown. She is responsible for overseeing accounts receivable/collections, maintaining tenant/vendor relationships and coordination efforts, ensuring proper insurance compliance rates, and performing routine site inspections.
Prior to her work with Trinity Partners, in 2013, Tiffany earned a Bachelor of Applied Science in Public Health from University of North Carolina at Charlotte and was CHES credentialed in Health Education. Tiffany also completed a full internship with Girls on the Run while at UNCC and continued to volunteer there for over two years. She has also volunteered for American Red Cross, Hands On Charlotte, and Ronald McDonald House, where she applied communication and interpersonal skills to educate and assist diverse populations.
She has Extensive experience in the Hospitality Industry and enjoys leveraging her customer service expertise and Public Health background to be of service to tenants, ensuring both satisfaction and safety, while simultaneously meeting the objectives of clients.
Outside of her time pursuing her career with Trinity Partners, Tiffany spends her time with her husband and 5-year-old son, and they enjoy various outdoors activities, and all that Charlotte has to offer. Her remaining spare time is devoted to her hobby of caring for her orchid collection.
Overview
21
years of professional experience
Work History
Trinity Partners Management, LLC
Tenant Services Coordinator
05.2022 - Current
Job overview
- Served as primary point of contact for tenant inquiries, providing prompt assistance and escalating concerns when necessary for 6 properties, 1,400,000 sq. ft. portfolio.
- Increased management fees by 10% as direct result of close monitoring and follow up for aged receivables.
- Processed rent collection invoices, billing, and other charges in accordance with tenant lease agreements.
- Managed vendor relationships to ensure timely completion of projects within budget constraints while maintaining high-quality standards.
- Supervised daily operations of property in accordance with corporate policies and procedures.
- Communicated effectively with owners, residents, and on-site associates.
- Increased COI compliance for tenants and vendors by 20%.
Little Mama's Italian Kitchen
Server, Team Shift Leader/ Closer, and Trainer
07.2021 - 06.2022
Job overview
- Provided superior customer service and excelled at offering memorable experience for guests
- Consistently exceeded expectations and competition in sales.
- Implemented new upselling strategy that resulted in 20% increase in sales.
The PregnancyPause
Full Time Mom
12.2018 - 07.2021
Job overview
- First Hand experience in child rearing 24 hours per day, requiring multi-faceted dedication, learning, and planning.
- Reduced family expense related to child care by $36,000.
Labcorp
Patient Service Technician/Phlebotomist
01.2018 - 02.2019
Job overview
- Performed blood collection for approximately 60 patients per day for patients of all ages, collected specimens for various testing purposes, provided excellent customer service to patients while building and maintaining patient relationships, prepared and processed samples according to compliance of regulatory standards, adhered to safety, quality and cleanliness protocols.
Oak Steakhouse
Server
03.2017 - 02.2018
Job overview
- Superior customer service provider in fine dining.
- Consistently exceeding performance goals related to sales objectives by 15% or more.
- Assisted management staff in training 6 newly hired employees.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
Kristopher's
Server
10.2010 - 02.2017
Job overview
- Exceptional at interacting with customer base and fostering long term relationships.
- Consultant to management in leadership role.
- Researched and implemented new beverage menu, effectively increasing sales by 25%.
Blue Sky Cafe
Treasurer/Manager/Server
06.2003 - 07.2010
Job overview
- Promoted from server to manager/treasurer and directed personnel; responsible for payroll and deposits for staff of 25 employees.
Education
University of North Carolina CharlotteCharlotte, N.C.
Bachelor of Science - Public Health
12.2013
University Overview
Earned a Bachelor of Applied Science in Public Health from University of North Carolina at Charlotte and was CHES credentialed in Health Education.
Asheville Buncombe Technical Community CollegeAsheville, N.C.
Associate of Science
05.2010
Skills
- Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Teams, Adobe Acrobat, Yardi, Avid, MRI, Asana, Building Engines, Energy Star
- Customer service focus
- Tenant relations
- Strong Organization
- Verbal and written communication
- Invoice Processing
- Property management knowledge
- Policy Enforcement
- Basic accounting
- Vendor relationship building
- Property tours and inspections
- Operations Management
- Staff Management
Leadership Experience
Youth Expressions Summit, Charlotte, NC, 11/2011, Our team of five cohort members from UNCC developed, marketed, and presented an hour-long workshop for over 100 teen attendees, focusing on nutritional literacy and other relevant public health issues regarding teens; a first-of-its-kind assembly in the UNCC Public Health program.
Awards
- National Honor Society for Leadership and Success, 04/2013
- Chancellor's List, 05/2012
- Dean's List, 12/2011
Volunteer Experience
Hands On Charlotte, Charlotte, NC, 06/2015, 10/2015, Involved in various service projects, including tutoring for basic math and reading for adults aged 18 and over for the learning center at Central Piedmont Community College.
Timeline
Tenant Services Coordinator
Trinity Partners Management, LLC
05.2022 - Current
Server, Team Shift Leader/ Closer, and Trainer
Little Mama's Italian Kitchen
07.2021 - 06.2022
Full Time Mom
The PregnancyPause
12.2018 - 07.2021
Patient Service Technician/Phlebotomist
Labcorp
01.2018 - 02.2019
Server
Oak Steakhouse
03.2017 - 02.2018
Server
Kristopher's
10.2010 - 02.2017
Treasurer/Manager/Server
Blue Sky Cafe
06.2003 - 07.2010
University of North Carolina Charlotte
Bachelor of Science - Public Health
Asheville Buncombe Technical Community College
Associate of Science
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