Tiffany Skinner
Corsicana,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Agent
Stewart Insurance Agency
01.2023 - Current
- Filed claims at first notice of loss, processed insure deductibles.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
Content examiner
The Best Claims
01.2022 - Current
- Examine content on residential property.
- Collected and graded examinations.
- Interviewed witnesses and consulted police and hospital records for investigation purposes.
- Investigated and assessed damage to property.
- Examined forms to determine insurance coverage and validity.
- Analyzed information gathered from investigations and reported findings.
Paraprofessional
Mildred ISD
01.2019 - 01.2022
- Taught 504 and Sped grades 6-12
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
CSR
Corsicana Bedding
03.2014 - 10.2017
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Education
Certificate of Completion - Business Administration
Navarro College
Corsicana, TX08.2010
High School Diploma -
Corsicana High School
Corsicana, TX05.2006
Skills
- Schedule Management
- Performer Promotion
- Salary Determination
- Appointment Scheduling
- Product Knowledge
- Account Updating
- Complaint Resolution
- Claims Processing
- Policy Investigations
- Call Management
- Auto Insurance Regulations Knowledge
Timeline
Agent
Stewart Insurance Agency
01.2023 - Current
Content examiner
The Best Claims
01.2022 - Current
Paraprofessional
Mildred ISD
01.2019 - 01.2022
CSR
Corsicana Bedding
03.2014 - 10.2017
Certificate of Completion - Business Administration
Navarro College
High School Diploma -
Corsicana High School
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