Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Smith

Olive Branch,MS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Finance Specialist/Tag and Title Clerk

Smith's Auto Sales LLC
08.2022 - Current
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Contacted [State] Motor Vehicle Department to determine status of pending titles.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Performed routine data entry or document management.
  • Selected appropriate lender, secured approval, obtained customer commitment and finalized delivery.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.

Enrollment and Billing Specialist

Cigna
08.2020 - 08.2022
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Monitored customer accounts to identify and rectify billing issues.
  • Processed and verified invoices to secure accuracy of billing information.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Identified payment trends and adjusted billing processes accordingly to retain customers.

Medical Referral Specialist/Call Center

Lebonheur Children Medical Center
09.2013 - 08.2021
  • Built professional relationships with service providers.
  • Partnered with other departments to provide top-notch service to clients.
  • Scheduled appointments with specialists on behalf of clients.
  • Verified insurance benefits and eligibility for procedures before referring clients.
  • Obtained prior authorization for procedures.
  • Notified and reminded clients of appointments.
  • Completed data entry tasks with accuracy and efficiency.
  • Accurately documented medical dictation to record patient care records.

Tech Support Tier II/CSR Call Center

AT&T Mobility
09.2008 - 09.2013
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Offered new customers training to reduce frustration and improve customer satisfaction.

Education

Associate of Applied Science - Medical Office Assistance

Concorde Career College
Memphis, TN
08.2004

High School Diploma -

Potts Camp High School
Potts Camp, MS
08.2002

Skills

  • Invoice Processing
  • Settlements
  • Payment Coordination
  • Transcription
  • Records Maintenance Professional
  • Appointment Scheduling
  • Medical Terminology

Timeline

Finance Specialist/Tag and Title Clerk

Smith's Auto Sales LLC
08.2022 - Current

Enrollment and Billing Specialist

Cigna
08.2020 - 08.2022

Medical Referral Specialist/Call Center

Lebonheur Children Medical Center
09.2013 - 08.2021

Tech Support Tier II/CSR Call Center

AT&T Mobility
09.2008 - 09.2013

Associate of Applied Science - Medical Office Assistance

Concorde Career College

High School Diploma -

Potts Camp High School

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