Tiffany Smith
Gadsden,AL
Summary
Social Service Supervisor adept at policy, compiling various data to identify strengths and areas needing improvement and making a plan to meet those needs. Collaborative with other agencies and professionals in the area through leading various local committees. Ambitious and ethical with outstanding organizational, communication and time management skills. Committed to developing a dynamic work area where each team member feels appreciated and valued.
Overview
11
11
years of professional experience
Work History
Service Supervisor
Etowah County Department of Human Resources
Gadsden, AL
11.2018 - Current
- Supervised an assessment unit of up to 4 workers.
- Supervised on call on a rotation with other supervisors.
- Collected, tracked, and analyzed quantitative and qualitative data.
- Recruited members to serve on the county's Quality Assurance Committee.
- Served as liaison between the QA Committee and DHR.
- Performed case reviews at the county and state levels as well as conducted surveys.
- Presided over bi-annual County Improvement Plan meetings with local and state supervisory staff.
- Chaired the CSFT committee for Multiple Needs Children
- Served as vice-chair of the local Children's Policy Council
- Completed MAT assessments on children in more restrictive foster care placements.
- Conducted Administrative Record Reviews for assessments requesting a due process review.
- Participated in United Way activities.
Caseworker
Etowah County Department of Human Resources
Gadsden, AL
04.2016 - 10.2018
- Conducted assessments of child maltreatment.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Attended court and followed protocols related to participation in court proceedings.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Performed emergency welfare responses as assigned.
- Reviewed, completed, and submitted various reports, case reviews, and requested data.
- Completed MAT assessments
- Completed Administrative Record Reviews.
- Attended professional trainings related to best practices in case management techniques.
Care Coordinator
KNOX Area Rescue Ministries
Knoxville, TN
08.2013 - 12.2015
- Provided case management services to ensure the delivery of quality care in a residential women's recovery program.
- Monitored and evaluated client progress, adjusting treatment plans as needed.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Educated clients on available resources and services within their communities.
- Provided crisis intervention services when needed.
- Taught classes related to life skills and coping skills
Education
Master of Arts - Church And Community Ministry
Southwestern Baptist Theological Seminary
Fort Worth, TX12-2001
Bachelor of Science - Food And Nutrition/Child And Family Studies
Carson-Newman University
Jefferson City, TN12-1997
Some College (No Degree) - Nursing
Maryville College
Maryville, TNSkills
- Management Experience
- Policy Enforcement
- Team Development
- Adaptive Team Player
References
References available upon request.
Timeline
Service Supervisor
Etowah County Department of Human Resources
11.2018 - Current
Caseworker
Etowah County Department of Human Resources
04.2016 - 10.2018
Care Coordinator
KNOX Area Rescue Ministries
08.2013 - 12.2015
Master of Arts - Church And Community Ministry
Southwestern Baptist Theological Seminary
Bachelor of Science - Food And Nutrition/Child And Family Studies
Carson-Newman University
Some College (No Degree) - Nursing
Maryville College
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