Tiffany Smith
Clark Mills,NY
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
10
10
years of professional experience
Work History
Store Manager
Hollister Co.
New Hartford , New York
11.2017 - Current
- Promoted team collaboration, performance, and efficiency by fostering a healthy environment focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached team in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
- Hired, trained, and mentored new staff members within store and district.
- Consistently exceeded goals set by self and company which lead to yearly sales and KPI growth.
- Acted as interim District manager during transitional periods.
Sales Lead
New York & Company
New Hartford
10.2015 - 11.2017
- Implemented strategies to increase brand awareness among target audiences.
- Provided training sessions for new employees on sales techniques, procedures.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Education
Bachelor of Science - Business Administration
SUNY Polytechnic Institute
Utica, NYAssociate of Science - Business Administration
Herkimer College
Herkimer, NYSkills
- Team Building
- Problem Solving
- Communication
- Performance Management
- Leadership
- Conflict resolution
Timeline
Store Manager
Hollister Co.
11.2017 - Current
Sales Lead
New York & Company
10.2015 - 11.2017
Bachelor of Science - Business Administration
SUNY Polytechnic Institute
Associate of Science - Business Administration
Herkimer College