Tiffany Smokes
Jacksonville
Summary
Obtain a long-time career as a customer service representative, which will enable me to utilize my exceptional communication and interpersonal skills to serve customers. Ability to foster a positive relationship between the customers and the company.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
ADT
Jacksonville, FL
03.2024 - Current
- Developed and maintained strong customer relationships to enhance retention and satisfaction.
- Conducted needs assessments to identify suitable security solutions for clients.
- Provided training and mentorship to junior sales representatives on effective sales techniques.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
CUSTOMER SERVICE SALES
HDSUPPLY
12.2022 - 03.2024
- Prospects for new sales opportunities via outbound calling and email
- Facilitates sales process through project management, tracking open sales orders, issue resolution and overall customer support.
- Generated profitable growth thru quota attainment
- Provided product pricing by consulting the pricing range and providing resources to determine appropriate price for a particular client.
- Developed code directives for certain product
- Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email.
- Monitor customer responses to order and quotation requests for all account levels received by outside salesperson, telephone or email.
Customer Service Rep II
COACH
02.2019 - 06.2021
- Delivered timely, accurate and professional customer service to all customers.
- Communicated with customers primarily via phone and email.
- Utilized a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
- Communicated correctly and clearly with both internal and external customers. Composed grammatically correct, concise, and accurate written responses. Familiar with Microsoft Windows, Microsoft Outlook, and Internet Explorer.
- Worked comfortably in a fast-paced, multi-tasked, high-energy environment. Determined customer needs and provided appropriate solutions.
- Empathized and prioritized customer needs. Demonstrated learning and decision-making skills.
Education
Standard High School Diploma - undefined
Andrew Jackson High School
Jacksonville, FL06.2007
Skills
- Word Processing
- Leadership
- Excellent & Effective Communication (including verbal)
- Professional Phone & E-mail Etiquette
- Problem-solving Abilities
- Analytical
- Neat appearance
- Comprehensive Knowledge
- Organizational Skills
- PC & Windows Environment Knowledge
- Detail Oriented
- Ability to Navigate Multiple Systems Simultaneously
- Ability to Work Independently
- Extensive Listening Skills
- Positive Attitude
- Collaboration
- Strong Work Ethic
- Time Management
- Self-confidence
- Handling Pressure
Timeline
Inside Sales Representative
ADT
03.2024 - Current
CUSTOMER SERVICE SALES
HDSUPPLY
12.2022 - 03.2024
Customer Service Rep II
COACH
02.2019 - 06.2021
Standard High School Diploma - undefined
Andrew Jackson High School